Manager/Senior Manager

The Manager/Sr. Manager, Business Analysis & Delivery is responsible for overseeing the structure, execution, and success of the delivery organization encompassing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers.

This role ensures seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes.

This position partners closely with cross-functional leaders across technical services and client success to uphold delivery excellence, support workforce planning, and maintain operational consistency.

The emphasis is on tactical leadership in project coordination, client engagement, and execution support, without direct oversight of development or QA functions.

Core Responsibilities:

Team Leadership and Development:

- Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers, fostering a culture of strong execution and career growth.

- Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods.

- Support hiring efforts, conduct interviews, and contribute to onboarding processes for new team members.

- Promote a collaborative and knowledge-sharing environment across global teams.

Project & Delivery Oversight:

- Monitor delivery execution across pods/accounts, ensuring visibility and coordination.

- Guide BSA and Analyst task execution to ensure clarity, timeliness, and quality of deliverables.

- Align Delivery Managers on sprint planning, issue management, and stakeholder communication.

- Track timelines, manage resource allocation, and report on delivery health metrics.

BSA and Delivery Operations Management:

- Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability.

- Support Project Analysts in handling documentation, scope tracking, and handoff coordination.

- Ensure Delivery Managers maintain proper reporting structures, accountability models, and KPIs.

- Drive consistency through standard operating procedures and execution best practices.

Process and Performance Optimization:

- Monitor throughput, documentation standards, and cadence to identify trends and performance gaps.

- Standardize scalable processes and tools to increase delivery effectiveness across verticals.

- Address inefficiencies and resolve team collaboration gaps proactively.

- Partner with Client Services, Product, and Technical leadership to align capabilities and staffing with evolving demand.

Strategic Execution and Leadership:

- Collaborate with leadership to define strategic priorities, staffing plans, and performance goals.

- Provide accurate team availability and delivery capacity projections.

- Deliver presentations and reports showcasing team impact, delivery health, and process improvements.

- Champion delivery best practices to maintain trust and alignment with 810+ years of experience in technical project or solution delivery, including leadership in client services or consulting.

- 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts.

- Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations.

- Strong communication skills with a track record of driving operational outcomes in matrixed environments.

- Experience in martech, data integration, or platform-based delivery Familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence.

- Exposure to cloud platforms (AWS, Azure) in client delivery use cases.

- Experience with delivery analytics, reporting, and scalable systems.

- Proven success in fostering cross-functional collaboration and delivery system evolution.