Dynamics 365 Customer Engagement

4 weeks ago

Bengaluru, Karnataka, India Infoway Solution Full time

Position : D365 CE (Customer Engagement)

Client : Infosys

Location : Preferably Hyderabad, Bangalore, Chennai and Pune.

Core Function:

  • D365 CE, also known as Dynamics 365 CRM, is a suite of applications designed to manage customer relationships, sales processes, marketing efforts, and customer service interactions.
  • Key Features:
  • CRM Management: Managing leads, opportunities, contacts, accounts, and other customer-related data.
  • Sales Automation: Automating sales processes, managing pipelines, and forecasting sales.
  • Marketing Automation: Creating and managing marketing campaigns, tracking their effectiveness, and segmenting audiences.
  • Customer Service: Managing customer service tickets, resolving issues, and tracking customer satisfaction.
  • Integration: Connects with other Microsoft products like Microsoft 365 and Azure.

Power Platform:

Core Function:

  • Power Platform is a low-code/no-code platform that allows users to build applications, automate workflows, analyze data, and create interactive portals.

Key Components:

  • Power Apps: Allows users to build custom applications for various business needs without extensive coding.
  • Power Automate: Enables users to automate repetitive tasks and workflows.
  • Power BI: Provides data visualization and business intelligence capabilities.
  • Power Pages: Allows users to create and manage public-facing websites and portals.
  • Dataverse: A shared data service that stores data for all Power Platform application

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