HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning

3 days ago

Anantapur, India HCLTech Full time

HCLTECH-Hiring for Bengaluru location _ Freshers_ Provisioning & Activation Executive (Process Associate Cum customer service representative)Work Location: [ Bangalore 5 days WFO]Department: Network Operations / Service DeliveryExperience Required: FRESHERS (Arts & Science)Education: Bachelor's Degree (Courses in networking or knowledge holding and candidate should be a graduated)Qualifications which are not eligible to apply are: (BTECH, IT, MTECH, BE.)Candidates can share your profiles - priyankas.manna@hcltech.com with below given details.Name:Mobile No:Email Id:Freshers Yes / No:Qualification:Any basic Networking Courses/ Knowledge:Night shift Yes / No:Current Location:Job Summary:We are looking for enthusiastic and detail-oriented fresh graduates FROM Arts and Science background.Key Responsibilities:Assist in data, voice, VPN, and leased lines based on customer requirements.Perform service activation and validation using standard scripts and configuration templates.Coordinate with internal teams (engineering, field ops, service assurance) to ensure timely delivery of services.Monitor order queues and handle provisioning tasks through OSS/BSS tools.Track and escalate delays or configuration issues proactively.Document completed tasks and update customer provisioning status.Maintain accurate records of network elements, circuits, and customer configurations.Participate in shift operations and ensure SLA adherence.What Youll Learn:Understanding of provisioning systems like Cramer, Siebel, Remedy, etc.Configuring network devices .Exposure to IP Address management, VLANs, and routing protocolsReal-time coordination between cross-functional telecom teamsUse of service delivery tools and ticketing systemsSkills & Qualifications:Good communication skills (verbal and written)Basic understanding of networking concepts (IP address, routing, switching)Eagerness to learn telecom infrastructure and systemsAttention to detail and ability to follow processesWillingness to work in shifts (including night shifts or weekends, if required)Familiarity with MS Excel and reporting tools is a plusPreferred Certifications (not mandatory):Cisco CCNA (Beginner Level)NOC or Telecom Network Fundamentals Training

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