Hiring for Remote Opportunity- SAP TSM Role

Responsibilities – Primary contact for the customer regarding technology discussionsRecognized as the escalation point for technical issues for the ECS customer landscapeDeep understanding of customer landscape and its interfacesUnderstands the customer business, goals and challenges in order to suggest solutions/innovationAdvises customers on technical requirements, constraints and support in all sorts of technical situations (incl. I.T. critical situations) throughout their lifecycle within ECSPrimary technical point of contact for Client Delivery Manager (CDM)Identifies and positions services that deliver value to the customer from the existing ECS portfolioTSM will visit customers on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex: S4HANA conversion)Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plansTasks – Ensure customer satisfaction with technical delivery and supportExecute on ECS portfolioDrive ECS innovation portfolio awareness and its implementationSupport with incident & service request management as neededCoordinate impact and risk assessment for change management of planned activitiesSupports the service plan review with the customer and CDMLead operational meetings with the customer, along with CDMCustomer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up.Plan and execute Capacity Management, Landscape Optimization and other value adding servicesFocus on Problem Management to adopt countermeasures, preventing unexpected downtimesHands-on for critical activities Identify and position offerings by SAP Enterprise Cloud Services that deliver value to the customerSupports customer’s Intelligent Enterprise transformation by acting as technical consultantOffer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and toolsDeep experience in technical planning, implementation, coordination, configuration, and integration of SAP solutionsUnderstand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine)Experience and knowledge in SAP NetWeaver Administration, migration and upgradesIdentify top issues, define service plan, and drive implementation of identified action items across customer landscapesUnderstanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, SuccessFactors etc. (good to have)Design optimal SAP configuration to maximize system performance and availabilityMigrationSkill Set:Strong SAP Basis & infrastructure experience of minimum 6 to 8 yearsShould have minimum 2 years of hands-on experience on SAP Migration projects and cloud integration knowledgeShould have knowledge on Hyperscalers – Azure, AWS & GCPPrior experience with Enterprise cloud services & SAP RISE Migration would be an added valueCertification on SAP Migration would be added advantageRequired to work during weekends to support cutoversUpgradeSkill set:Strong SAP Basis & infrastructure experience of minimum 6 to 8 yearsShould have minimum 2 years of hands-on experience on SAP Upgrade projects.Should have knowledge on Hyperscalers – Azure, AWS & GCP added advantage.Prior experience with SAP RISE Migration would be an added valueCertification on SAP Upgrade /ZDO method for upgrade would be added advantageRequired to work during weekends to support cutoversThis is a remote opportunity where we are open to hire candidates from Pan India locations.Base Location- Bengaluru / Noida