Conversational Designer for ChatBots(DialogFlow/Open AI)

4 weeks ago

Bengaluru, India Kreesalis Full time

Chatbot Conversational Designer


Job Description

Chatbot Conversation Designer will be responsible for designing the client chatbots deployed on multiple channels. The person will be accountable for designing and optimising the conversation flows in the chatbots, becoming the SME on the chatbot user interface, & taking responsibility for building the journeys and ensuring the right intents and actions. The role holder will be our SME in chatbots, with a strong interest and passion for the emerging tech with chatbots, keeping abreast of industry developments with Open AI, ChatGPT, Dialogflow & other AI-powered chatbots.


Responsibilities


  • Build pre-built chatbots for K-chat platform which will be integrated to client accounts.   
  • Create custom chatbots for clients if required.
  • Collaborate with stakeholders to understand user needs and business requirements and translate them into effective conversational designs. Create user flows, interaction models, and dialogue scripts to guide the development of NLU-powered Chatbots, voice assistants, and other conversational interfaces.
  • Craft clear, concise, and engaging dialogue scripts that mimic natural language interactions. Develop conversational branching and handle user queries and requests effectively, considering various user scenarios.
  • Manage Chatbot intents, analysing customer conversations to implement improvements.
  • Be the SME on our K-chat platform to design and build chatbot journeys.
  • Regularly review reporting to understand usage, sharing insights back with the tech team.
  • Work closely with tech team and third-party vendors, to raise any defects that arise to fix within a timely manner , ensuring any impact to sales or service teams is communicated.
  • QA test the chatbot experience from start to finish, ensuring any bugs are recorded, reported, and fixed.
  • Ongoing qualitative analysis of customer feedback to recommend changes in the pre-built & custom chatbots.
  • Collaborate with different business areas to iteratively grow the chatbot solutions and deliver customer-centric solutions to a wide range of intents.

Skills


Demonstrable experience in designing and building chatbot conversation flows with the Google Dialogflow & OpenAI - at least 2- 4 years.

Experience working as a user experience/conversation designer - min. 3 years

Excellent written and verbal communication skills supported by knowledge of grammar and proof-reading skills.

Good understanding of AI and machine learning concepts, and experience with NLP and NLU technologies.

Application of Natural Language Processing and Conversation Design principles used in successful creation of customer facing voice/chat experiences. Experience designing for cross channel experiences .

Proficiency with design tools like Figma & Adobe XD.

Effective communication and storytelling skills

The ideal candidate is a creative team player will be able to think strategically across different media platforms and own the creation process from inception to production. You must be able to work both independently and collaboratively. 

 

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