Conversational Designer for ChatBots(DialogFlow/Open AI)
1 week ago
Chatbot Conversational Designer
Job Overview
As a Chatbot Conversation Designer, you will have the exciting responsibility of creating and optimizing chatbots for various channels, becoming an expert in chatbot user interface. You will craft engaging dialogue scripts, ensure the right intents and actions, and stay updated on industry trends with Open AI, ChatGPT, Dialogflow, and other AI-powered chatbots.
Responsibilities
- Build chatbots for K-chat platform integrated with client accounts
- Develop custom chatbots for clients
- Collaborate with stakeholders to understand user needs and translate them into effective conversational designs
- Create user flows, interaction models, and dialogue scripts for NLU-powered Chatbots
- Manage Chatbot intents, analyzing customer conversations for enhancements
- Be the SME on K-chat platform for chatbot journeys
- Review reporting to understand usage and share insights with the tech team
- Work with tech team and vendors to address defects promptly
- QA test chatbot experience for quality assurance
- Analyze customer feedback to recommend chatbot improvements
- Collaborate with different business areas to enhance chatbot solutions
Skills
Required skills include experience with Google Dialogflow & OpenAI (2-4 years), user experience/conversation design (min. 3 years), and proficiency in NLP and NLU technologies. Additionally, knowledge of AI, machine learning concepts, and experience with design tools like Figma & Adobe XD is essential.
The ideal candidate is creative, skilled in communication, and capable of strategic thinking across multiple media platforms. You should be able to work both independently and collaboratively, taking ownership of the creation process.
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