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Manager of Artificial Intelligence- Conversational AI

3 months ago

Bengaluru, Karnataka, India EXL Full time
Mandatory Skills-chatbot, voice experience; voice Conversation AI and NLP -Onereach.
AI Or Google CCAIGroovy OR Python OR Nodejs (any one)AI platforms- Google CCAI/ Onereach.
AI


Basic Functions-Strong experience in developing intent and utterances based logics and interaction flows on conversational AIStrong experience in developing NLP based intent classification, routing and treatment of customer interactionsExposure of Lex and or Dialogflow, Watson or similar platformDevelopment experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platformSolution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applicationsUnderstanding of UI elements, APIs, Database interfaces etc.

Own the technical solution and ensure all technical aspects are implemented as designedMust have ability to create high and low level design, architecture documentsMust assess risk involved in the project and highlight and mitigate to drive outcomeIdentify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organizationEnsure best practices is followed while coding or integrations & perform code/ integration reviewWork closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operationsDevelops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understandRevert with timelines on fixes of UAT observationsProvide post implementation support to all changesKeep the project manager and product committee informed of task accomplishment, issues and statusEnsure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.

Perform Technical documentation as per the Project lifecycleShare and follow best practices, development & deployment methodologies with other team members

Essential FunctionsGood communication and presentation skillsSelf-motivated, team player, action and results oriented.
Process driven and conceptual thinkingChange Management skillsInnovative thinkerQuick and agile learnerWorking across cultures with sensitivity, partnering, driving with a focus on business impact