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Key Account Sales Manager

2 months ago

Tiruppur, India Bhash Software Labs Full time

Key Responsibilities:


1. Client Relationship Management:

Act as the primary point of contact for key accounts and strategic partners.

Build and nurture long-lasting relationships with clients to understand their business needs, goals, and challenges.

Ensure high levels of customer satisfaction through regular follow-ups and addressing any concerns.


2. Revenue Growth and Sales:

Develop and execute account plans to drive revenue growth and achieve sales targets for key accounts.

Identify upselling and cross-selling opportunities by aligning solutions with client needs.

Collaborate with internal sales, marketing, and product teams to deliver customized offerings to partners.


3. Strategic Planning and Partnership Development:

Develop long-term strategies for growing key accounts and expanding partnerships.

Work closely with clients to develop joint business plans, set goals, and implement mutually beneficial initiatives.

Identify potential new partners, build relationships, and onboard them in a structured manner.


4. Contract and Negotiation Management:

Lead contract negotiations, renewals, and pricing discussions with key accounts.

Ensure agreements are commercially viable and meet both client and company objectives.


5. Market and Industry Analysis:

Stay informed about industry trends, competitors, and emerging opportunities within the key accounts.

Provide feedback to internal teams regarding client needs, product improvements, and market trends.


6. Performance Monitoring and Reporting:

Track and report the performance of key accounts and partnerships, including revenue targets, client satisfaction, and account health.

Use CRM tools to manage client interactions, sales pipeline, and forecasts.

Present regular performance reviews and business updates to management and clients.


Qualifications:


  • Bachelor’s degree in business, marketing, or a related field (Master’s/MBA is a plus).
  • 3-5+ years of experience in sales, key account management, or partnership management.
  • Proven track record of managing and growing large accounts or strategic partnerships.
  • Experience in contract negotiations, sales, and business development.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and sales forecasting.


Skills Required:


  • Relationship Building: Strong interpersonal and communication skills to manage key clients and stakeholders effectively.
  • Sales Acumen: Ability to identify business opportunities, close deals, and exceed revenue targets.
  • Negotiation Skills: Proficiency in negotiating contracts and resolving conflicts.
  • Strategic Thinking: Ability to develop long-term strategies for account growth and partnership development.
  • Problem-Solving: Analytical skills to identify challenges and provide solutions that benefit both the company and the client.
  • Collaboration: Ability to work cross-functionally with internal teams such as marketing, product, and finance.
  • Industry Knowledge: Understanding of the industry and market trends relevant to the company and clients.


Preferred Qualifications:


Experience in a particular industry (e.g., technology, software, healthcare) depending on the company’s sector.

Familiarity with B2B sales processes.

Experience managing global or multi-location accounts.


Key Performance Indicators (KPIs):


Revenue growth from key accounts.

Client retention and satisfaction scores.

Number of new business opportunities generated through partnerships.

Success rate in up-selling and cross-selling initiatives.


Compensation:

Competitive base salary with performance-based bonuses.