Process Associate

4 weeks ago

New Delhi, India MSBC Group Full time

Position:Process Associate (Back Office) Location:Ahmedabad(On-site) Experience:1+ Years Shift Timing:12:30 PM – 10:30 PM Job Type:Full-TimeCompany Overview:MSBC Groupis a dynamic and growing global IT solutions provider with a strong presence across the UK, US, and India, now expanding in the UAE. With 20+ years of excellence, MSBC specializes in delivering enterprise-grade platforms in FinTech, Health & Biomedical Research, Manufacturing, and Logistics. Our solutions are backed by ISO9001, ISO27001, and CMMI Level 3 accreditations, reflecting our commitment to quality and security.Process Associate – Back Office ProjectWe are looking for a meticulous and detail-orientedProcess Associateto join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.Key Responsibilities:Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements. Enter order and quotation details into designated software systems, maintaining error-free documentation. Ensure all processed orders meet the quality benchmarks established by the client and the company. Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions. Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations. Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies. Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.Skills & Qualifications:1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus). Strong proficiency in data entry with exceptional attention to detail and accuracy. Excellent communication skills, both verbal and written, to manage client interactions effectively. A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment. Flexibility to work UK business hours. (12:30pm - 10:30pm)What We Offer: Global career exposure and the opportunity to work onsite. Collaborative and innovation-driven work culture. Competitive compensation and other perks & benefits. A platform to grow into a client-facing leadership role.

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