Process Associate

3 weeks ago

New Delhi, India MSBC Group Full time

Position: Process Associate (Back Office)Location: Ahmedabad(On-site)Experience: 1+ YearsShift Timing: 12:30 PM – 10:30 PMJob Type: Full-TimeCompany Overview:MSBC Group is a dynamic and growing global IT solutions provider with a strong presence across the UK, US, and India, now expanding in the UAE. With 20+ years of excellence, MSBC specializes in delivering enterprise-grade platforms in FinTech, Health & Biomedical Research, Manufacturing, and Logistics. Our solutions are backed by ISO9001, ISO27001, and CMMI Level 3 accreditations, reflecting our commitment to quality and security.Process Associate – Back Office ProjectWe are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.Key Responsibilities:- Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements. - Enter order and quotation details into designated software systems, maintaining error-free documentation. - Ensure all processed orders meet the quality benchmarks established by the client and the company. - Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions. - Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations. - Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies. - Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.Skills & Qualifications:- 1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus). - Strong proficiency in data entry with exceptional attention to detail and accuracy. - Excellent communication skills, both verbal and written, to manage client interactions effectively. - A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment. - Flexibility to work UK business hours. (12:30pm - 10:30pm)What We Offer:- Global career exposure and the opportunity to work onsite. - Collaborative and innovation-driven work culture. - Competitive compensation and other perks & benefits. - A platform to grow into a client-facing leadership role.

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