Remote Support Engineer

4 weeks ago


Chennai, Tamil Nadu, India GEEKS Full time
About the Role

We are looking for a highly skilled, self-driven, and proactive "Remote IT Support Engineer" who takes full ownership of their work and thrives in a fast-paced, client-focused environment. You will be the first line of defense for our clients, handling a broad range of IT support tasks while ensuring seamless operations and exceptional service.

If you are someone who solves problems, communicates effectively, and takes initiative without waiting for instructions, we want you on our team. This is not just another IT support role—this is for A-Players who push beyond the norm, take pride in their work, and consistently raise the bar.

Technical Responsibilities
  • Desktop & End-User Support: Troubleshoot hardware, software, and OS-related issues (Windows & Mac), including printer and peripheral setup.
  • M365 Administration: Manage and support Exchange Online, SharePoint, Teams, OneDrive, and Outlook configuration/troubleshooting.
  • Google Workspace: Handle user management, email configurations, security settings, and access permissions.
  • Server Administration: Support Windows Server environments, Active Directory (user/group management), and basic PowerShell automation.
  • Network Troubleshooting: Identify and resolve connectivity, firewall, Wi-Fi authentication, and VPN issues.
  • L1 Backup Management: Monitor and manage scheduled backups, verify completion logs, and escalate failures.
  • Onboarding & Offboarding Users: Provision/decommission accounts, manage MFA setups, role-based access control (RBAC), and software licensing.
  • Ticket Management & Documentation: Resolve requests efficiently, maintain accurate logs in the ITSM system, and document recurring issues for proactive solutions.
  • Multi-Factor Authentication (MFA) Support: Assist users in setting up and troubleshooting MFA for Microsoft 365, Google, and VPNs.
  • Security Awareness & Compliance: Educate users on best security practices, phishing detection, and password policies.
  • VoIP & Telephony Support: Troubleshoot Microsoft Teams Calling, softphone setups, and basic VoIP configurations.
  • Remote Support & Device Management: Provide remote assistance using tools like AnyDesk, TeamViewer, or Intune for corporate devices.
  • Basic Scripting & Automation: Assist with PowerShell scripts for common admin tasks like bulk user modifications.
  • Application & Software Support: Install, configure, and troubleshoot business applications (e.g., VPN clients, productivity tools, security apps).
  • Patch Management Assistance: Ensure OS and application patches are applied to maintain system security and compliance.
  • Asset Management & Inventory Tracking: Maintain records of assigned IT assets, software licenses, and device compliance.
  • Escalation & Collaboration with L2/L3 Teams: Properly escalate unresolved issues, providing detailed troubleshooting steps and logs.
You Are a Good Fit If...
  1. You continuously learn and optimize your work, always looking for ways to improve efficiency.
  2. You are an IT support champion who has consistently delivered faster resolutions and great customer satisfaction.
  3. You have the ability to adapt quickly and work independently without creating unnecessary dependencies.
  4. You are committed to handling a set number of tickets daily while maintaining a high level of service.
  5. You take full ownership of issues, ensuring they are resolved properly rather than just passing them along.
  6. You communicate clearly and proactively, keeping users and team members informed without being asked.
  7. You stay calm under pressure and can effectively manage multiple high-priority requests at once.
  8. You troubleshoot first, escalate only when necessary, and always bring solutions—not just problems.


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