Customer Support Representative

1 month ago

Gurugram, India Rentickle Full time

JOB BRIEF:


We are hiring a Customer Service Representative to manage customer queries and complaints.

You will also be asked to process orders, modifications, and escalate complaints across a number

of communication channels.


Responsibilities:

 Maintaining a positive, empathetic and professional attitude toward customers at all

times.

 Responding promptly to customer inquiries.

 Communicating with customers through various channels.

 Acknowledging and resolving customer complaints.

 Knowing our products inside and out so that you can answer questions.

 Processing orders, forms, applications, and requests.

 Keeping records of customer interactions, transactions, comments and complaints.

 Communicating and coordinating with colleagues as necessary.

 Providing feedback on the efficiency of the customer service process.

 Ensure customer satisfaction and provide professional customer support.


Requirements:

 Bachelor’s degree or equivalent.

 Ability to stay calm when customers are stressed or upset.

 Experience working with customer support. Managing incoming calls and customer

service inquiries

 Identifying and assessing customers’ needs to achieve satisfaction

 Build sustainable relationships and trust with customer accounts through open and

interactive communication

 Provide accurate, valid and complete information by using the right methods/tools

 Meet personal/customer service team sales targets and call handling quotas

 Handle customer complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution

 Keep records of customer interactions, process customer accounts and file documents

 Follow communication procedures, guidelines and policies

 Take the extra mile to engage customers


Who Should Apply for this role?

 Proven customer support experience or experience as a client service representative (0- 2

years)

 Track record of over-achieving quota

 Strong phone contact handling skills and active listening

 Familiarity with CRM systems and practices

 Customer orientation and ability to adapt/respond to different types of characters

 Excellent communication (Both written & verbal)

 Ability to multi-task, prioritize, and manage time effectively

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