Storage Administrator L2

About Client: Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida.Job Title: Storage Administrator L2·Location:Mumbai· Experience: 7+· Job Type :Contract to hire.· Notice Period:Immediate joiners.· Project Tenure:Long-term projectJob Description: As a L2 resource of the Run team, he/she will : Take up technical tasks in the ITSM queues to resolve day-to-day BAU / Project Requests and Incidents Plan, prepare and execute Change technical tasks in the ITSM queues Respond to and resolve alerts from the monitoring management system Manage, maintain and operate data storage solution of SAN, NAS, FC Fabrics and Inter-site links. Manage, maintain and operate data storage replication between Data Centers Provision and allocate storage to server assets and reclaim of storage for decommissioned volumes Perform zoning, mapping and masking of LUNs from arrays to server assets Plan, prepare and coordinate with vendors for campaign upgrades for SAN, NAS and Fabrics Perform storage performance analysis and troubleshoot storage-related performance/capacity issues with other teams (Platform, Database, etc) Perform basic to intermediate root cause analysis in Incident and Problem tasks Identify, assess and remediate vulnerabilities reported by security sources (scan report, pen test, audit finding, etc) Plan, prepare, execute and support Data Center maintenance activities Plan, prepare, execute and support Disaster Recovery / Business Continuity exercises Coordinate and deliver with internal clients/partners and external vendors for hardware break/fix cases, software cases, etc Respond to and own L1/L2 escalations Engage in taskforce resolution squad in priority incident management / crisis management cases Document, review, maintain and share technical information and write-up (primarily, SOP) as part of Knowledge Management Extract and prepare data needed for reporting and dashboard (capacity planning, health checks, IT controls, compliance, audit, etc) Engage in Service Improvement review and actions plan Must Have SAN – HPE XP7/XP8/Hitachi (VSP 5000), Primera/3PAR/ISLON Brocade SAN Fabric CISCO SAN Switches Storage Replication technologies Storage failover/failback in Disaster Recovery operations Basic working knowledge of Windows and Red Hat Operating Systems and storage-related software & configuration parameters ITSM tool – Service Now as Ticketing tool for INC/SR/Change/Problem tickets Basic knowledge on ITIL Process & PracticesGood To Have: NAS – Dell PowerScale (formerly ISILON) Basic working knowledge of High-Availability solution – Microsoft Cluster Service and Veritas InfoScale Scripting / automation experience Work with tools such as CyberArk (privileged access management), OMI suite (events/alerts management)Flexible to work on shifts / weekends / Oncall support as followed.Shift Timings in IST : Early Morning Shift – 4:30AM to 1:30PM Morning Shift – 6:30AM to 3:30PM Afternoon Shift – 11:30AM to 8:30PM Evening Shift – 2:30PM to 11:30PMAfternoon Shift 1 – 12:30PM to 9:30PM ** Evening Shift 1 – 3:30PM to 00:30AM ** ** Daylight saving ends period – end Oct to end Mar every yearSaturday Shift – 11:30AM to 8:30PM *** *** Shift potentially added to cover Saturday planned activities. Staff will perform the standard work hours per week (Monday – Saturday). Shift arrangement and hours to be finalized.Oncall Support: To provide Oncall support services on rotational basis 11:30PM to 4:30AM on weekdays after end of the Evening Shift work (Apr to Oct) 00:30AM to 4:30AM on weekdays after end of the Evening Shift 1 work (Nov to Mar) Both Saturday and Sunday from Saturday 00:00AM to Monday 4:30AMWeekend Support: Mandatory to work on every 3rd Saturday of every monthPublic Holiday Support: Paris (Client) Holidays will be followed as public holidaysEducation Qualification:Bachelor’s degree or Master’s degree in Information Technology or pertinent programsKey Competencies:Minimum 6 years of relevant hands-on work experiences Solution-focused with excellent problem solving and analytical skills Ability to work in a flexible and constantly changing environment Effective teamwork and collaboration Good oral and written communication skills in English