Senior Consultant

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
 Inviting applications for the role of Senior Consultant, OneTrust - Application Support Specialist
In this role, you will be responsible for delivering solution offerings primarily related to IT-SOX.
Demonstrate IT operational risk knowledge/experience including design of effective control processes, development of test requirements and/or testing controls for efficiency
Responsibilities
1. Technical Support & Troubleshooting:
a. Provide tier-1 and tier-2 technical support for issues within OneTrust modules, i.e. Third-Party Risk Management, Incident Management, Consent and Preferences Management, and Privacy Rights Automation.
b. Identify and troubleshoot problems related to platform functionality, configuration settings, and integrations.
c. Record, document, and escalate issues as necessary through ticketing systems, ensuring accurate and detailed records are maintained.
2. Platform Configuration & Optimization:
a. Manage and configure the OneTrust platform to meet organizational needs, including creating workflows, defining custom fields, and managing user permissions.
b. Work closely with IT and business teams to drive process improvements and optimize platform functionality.
c. Implement updates and enhancements to maintain optimal configuration and ensure seamless compatibility.
3. Documentation:
a. Develop, maintain, and regularly update documentation for troubleshooting, workflows, and standard procedures.
4. Collaboration & Communication:
a. Collaborate with Privacy, Compliance, IT, and Security teams to ensure the OneTrust platform meets business and regulatory requirements.
b. Serve as the primary liaison between OneTrust support teams and the organization for issue escalation and resolution.
5. Monitoring & Reporting:
a. Continuously monitor the OneTrust platform’s performance and usage to proactively identify and address potential issues.
b. Create reports for executive reporting, platform usage, support trends, and provide recommendations for improvements.

Qualifications we seek in you
Minimum Qualifications
• Bachelor’s degree in information technology, Computer Science, Business, or a related field.
• Relevant years of experience in application support, preferably with exposure to privacy, compliance, or risk management tools.
• OneTrust Certified and Proficient with the OneTrust platform (preferred) or similar governance, risk, and compliance (GRC) solutions.
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Excellent communication skills to work effectively with both technical and non-technical users.
• Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or similar.

Preferred Qualifications/ Skills
• Knowledge of GDPR, CCPA, ISO 27001, SOC 2 compliance standards.
• Understanding of Third-Party Risk Management (TPRM) processes and how they integrate with platforms like OneTrust.
• Experience with privacy impact assessments, data mapping, and vendor risk management.
 
Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
Let’s build tomorrow together.