Food And Beverage Operations Manager

Food & Beverage (F&B) Manager

Location: Zorba Entertainment Pvt. Ltd. – Sultanpur, New Delhi

Industry: Event Hospitality / Premium Banqueting & Outdoor Venues

Experience Required: 6–10 Years in Premium Banquets / Event Hospitality / Hotels

Exp in F&B, Operations, management, guest satisfaction, event planning, team management

Role Overview

We are seeking a dynamic and results-driven F&B Manager to oversee food and beverage

operations across weddings, private events, and corporate functions hosted at Zorba. The

role requires a blend of operational leadership, guest-centric execution, and vendor

coordination within a high-end, fast-paced event environment.

Key Responsibilities:

 Oversee all aspects of F&B operations:

o Menu planning and development, including cost analysis and pricing strategies

o Food and beverage purchasing and inventory management

o Staff scheduling, training, and performance management

o Maintaining a clean, safe, and welcoming environment for guests and staff.

 Ensure guest satisfaction:

o Respond promptly and effectively to guest inquiries and complaints

o Monitor guest feedback and implement necessary improvements

o Build and maintain strong relationships with guests.

 Pre-Event Planning & Coordination:

o Conduct site visits and pre-event meetings with clients to discuss event details,

including menu preferences, room setup, and service requirements.

o Develop and present customized banquet proposals, including pricing and menu

options.

o Coordinate with the culinary team to ensure menu items are prepared to the highest

standards.

o Manage room setups and layouts according to event specifications.

o Oversee the procurement of all necessary equipment and supplies.

 Event Execution & Supervision:

o Supervise the setup and breakdown of banquet halls and function rooms.

o Ensure timely and efficient service of food and beverages to guests.

o Monitor the quality of food and beverage presentation and service.

o Address guest requests and concerns promptly and professionally.

o Ensure compliance with all safety and sanitation regulations.

 Post-Event Follow-Up:

o Conduct post-event reviews with clients to gather feedback and identify areas for

improvement.

o Prepare event reports, including sales and cost analysis.

o Maintain accurate records of all banqueting activities.

 Team Management:

o Recruit, train, and supervise banquet servers, bartenders, and other staff.

o Develop and implement staff training programs to enhance service skills.

o Conduct performance reviews and provide feedback to staff.

o Maintain a positive and productive work environment.

 Financial Management:

o Monitor and control banquet expenses to maximize profitability.

o Develop and implement strategies to increase banquet sales and revenue.

o Analyze sales data to identify trends and opportunities.

 Quality Control:

o Conduct regular quality checks on food and beverage preparation and presentation.

o Ensure that all banquet operations adhere to established standards of service and

quality.

 Stay Updated:

o Keep abreast of industry trends and best practices in banqueting and event

management.

o Attend industry events and conferences to expand knowledge and network.

Qualifications:

 Proven experience as a Banquet F&B Manager, F&B Manager or in a similar role within a

hotel, resort, or other relevant setting.

 Strong leadership, organizational, and communication skills.

 Excellent customer service and interpersonal skills.

 Ability to work effectively under pressure and meet deadlines.

 Proficiency in POS systems and other relevant software.

 Food Safety Certification (preferred).

 Bachelor's degree in Hospitality Management or a related field (preferred).

Benefits:

 Competitive salary and benefits package.

 Opportunities for professional growth and development.

 Dynamic and rewarding work environment.