Service Delivery Team Lead

2 weeks ago

Noida, India HCLTech Full time

Major Responsibilities


Contract Management

Manage effective communications with internal and external customers.

  1. Effective, efficient resolution of problems/issues, leveraging internal resources.
  2. Timely and prompt response and resolution to problems/issues.
  3. Works in close partnership with sales and delivery partners to support reporting requirements within the sales/delivery operations.
  4. Know and understand service offerings for accounts within scope.
  5. Work with external service partners and consumables suppliers to support client deliverables, and to remediate any issues in the delivery process.
  6. Provide necessary support for contract change management.
  7. Ensures effective shared mailbox management.
  8. Management of emails, phone calls to be done professionally and timely.
  9. Actively contributes to team focused on ensuring complex office environments and business processes are running smoothly.
  10. Share ideas, helps solve problems, and provide recommendations so that the account teams can drive performance. The BSS will document actions, communicate status and acknowledge those items brought to closure.
  11. Drive standardization and consistency across their account engagements & foster process improvement opportunities.
  12. Support QBR/CCM process in preparation for the client. Support custom client reporting if included in SOW.


Liaise between customer and X- Supply Chain and logistics teams.


  1. Maintain a positive work atmosphere by acting and communicating in a manner that promotes cooperation with customers, collaborators, vendors, co-workers, and management.
  2. Have a clear understanding of delivery SOP
  3. Support the account team to attain the expected revenue and margin performance of aligned accounts through deliverables.
  4. Develop custom client reporting based on defined account strategy.
  5. Keep a constant process improvement mindset
  6. Analyze existing processes and tools, with the goal of identifying gaps and opportunities for improvement
  7. Ensure that internal and client-facing implementation-related documentation is complete and current
  8. Ensure continuous learning with regards to new products and enhancements, and their account integration
  9. Constantly work with multifunctional teams


Asset Management

  1. Provide asset management support through the ownership and management of different systems.
  2. Document actions, communicate status and acknowledge those items brought to closure.
  3. Become a subject matter expert on reporting, process, and technology capabilities.
  4. Accurate fleet data analysis and reporting delivered at required timelines.
  5. Accountable for the integrity of the asset database(s).
  6. Support all EPS/MPS Technology requirements i.e.: MAS ticket, Client ticketing system (Service now etc.), Equitrac and other accounting software. Analysis of DRA’s etc.
  7. Support equipment asset management within the account.
  8. Support business to enable achievement of SLAs and financial targets.
  9. Provide support for technical deliverables
  10. Provide input/data and advise SDM’s on device usage, unused devices, stored devices and other opportunities to improve device utilization.
  11. Identify opportunities to increase effectiveness of meter and alert detection systems and identify networked devices that are not communicating properly.
  12. Review/analyze reporting results and ensure reporting reflects actual machine performance, MACD activities, SLA performance and volume usage.
  13. Be a subject matter expert on reporting, process, and technology capabilities
  14. Device management within tool suite for nominated accounts (proactive database maintenance, system updates, MACDs, connectivity management, etc.).
  15. Provide account team with SLA reporting, dashboards, retention data, volume trends, fleet metrics, meters, incidents, and device performance from XOS tools / XSM / XRM and other sources.


Interested candidate can share there resume in a below email address


Contact Person: - Priyanka Shastri

Email Address: - Priyanka.shastri@hcltech.com

  • Service Delivery Team Lead

    2 weeks ago

    Noida, India HCLTech Full time

    Major ResponsibilitiesContract ManagementManage effective communications with internal and external customers.Effective, efficient resolution of problems/issues, leveraging internal resources.Timely and prompt response and resolution to problems/issues.Works in close partnership with sales and delivery partners to support reporting requirements within the...

  • Service Delivery Team Lead

    1 week ago

    Noida, India HCLTech Full time

    Major Responsibilities Contract Management Manage effective communications with internal and external customers. Effective, efficient resolution of problems/issues, leveraging internal resources. Timely and prompt response and resolution to problems/issues. Works in close partnership with sales and delivery partners to support reporting requirements within...

  • Service Delivery Lead

    3 weeks ago

    Noida, India HCLTech Full time

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Service Delivery Lead

    3 weeks ago

    Noida, India HCLTech Full time

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Service Delivery Lead

    3 weeks ago

    Noida, India HCLTech Full time

    We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a...

  • Service Delivery Manager

    4 months ago

    Noida, India Fujitsu Full time

    Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...

  • Service Delivery Manager

    4 months ago

    noida, India Fujitsu Full time

    Manages service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements. Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast. Actively owns service risks, controls service costs & improves productivity for...

  • Service Delivery Manager

    2 days ago

    noida, India NTT DATA Services Full time

    Service Delivery Manager Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solutionPlan, monitor and manage risks/issues related to technical...

  • Team Lead

    2 days ago

    noida, India ATSPL - Uttar Pradesh Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    3 months ago

    Noida, India ATSPL - Uttar Pradesh Full time

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead, Energy

    4 months ago

    Noida, India Brightly Software India Private Limited Full time

    Who we are: Build a brighter future while learningand growing with a Siemens company at the intersection of technology, communityand sustainability. Our global team of innovators is always looking to createmeaningful solutions to some of the toughest challenges facing our world. Findout how far your passion can take you. Aboutthe job: Environmental,...

  • Team Lead, Energy

    3 months ago

    noida, India Brightly Software India Private Limited Full time

    Who we are: Build a brighter future while learningand growing with a Siemens company at the intersection of technology, communityand sustainability. Our global team of innovators is always looking to createmeaningful solutions to some of the toughest challenges facing our world. Findout how far your passion can take you. Aboutthe job: ...

  • Director of Service Delivery

    2 months ago

    Noida, India Aeris Full time

    Director of Service Delivery The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with...

  • Director of Service Delivery

    19 hours ago

    noida, India Aeris Full time

    Director of Service Delivery The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. Headquartered in Silicon Valley with...

  • Team Lead Consulting and Implementation

    3 weeks ago

    Noida, India Vjal Institute Full time

    We are seeking a highly motivated and experienced Team Lead for our Consulting and Implementation team in Greater Noida. The ideal candidate will have a strong background in AI, SaaS, and consulting, with a proven track record of leading successful projects and teams. As a Team Lead, you will be responsible for overseeing the delivery of high-quality...

  • Team Lead Consulting and Implementation

    3 weeks ago

    Noida, India Vjal Institute Full time

    We are seeking a highly motivated and experienced Team Lead for our Consulting and Implementation team in Greater Noida. The ideal candidate will have a strong background in AI, SaaS, and consulting, with a proven track record of leading successful projects and teams. As a Team Lead, you will be responsible for overseeing the delivery of high-quality...

  • Team Lead Consulting and Implementation

    3 weeks ago

    Noida, India Vjal Institute Full time

    We are seeking a highly motivated and experienced Team Lead for our Consulting and Implementation team in Greater Noida. The ideal candidate will have a strong background in AI, SaaS, and consulting, with a proven track record of leading successful projects and teams. As a Team Lead, you will be responsible for overseeing the delivery of high-quality...

  • Service Delivery Manager

    2 weeks ago

    Noida, India HCLTech Full time

    Customer Satisfaction & RetentionUnderstand the client’s industry, business, and their critical business drivers.Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.Manage...

  • Service Delivery Manager

    1 week ago

    Noida, India HCLTech Full time

    Customer Satisfaction & Retention Understand the client’s industry, business, and their critical business drivers. Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings). Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery....

  • IT Service Delivery Manager

    2 months ago

    Noida, India Bennett Coleman and Co. Ltd Full time

    About the Position IT Service Delivery  Areas of Responsibility · Provide support for key IT infrastructure initiatives (management and technology roll out) and related IT operation projects · Should be well versed with Cloud technologies (preferably Office 365 suite), Line of Business (LOB) Applications, Active Directory, MS-Exchange &...