e-Vitmamin - Digital Account Manager
1 month ago
Job Overview:
- The Client Relationship Manager (CRM) plays a critical role in managing and nurturing longterm relationships with clients for the web development team.
- This role ensures client satisfaction by acting as the primary point of contact between the client and the internal team.
- The CRM will understand client needs, coordinate project timelines, and ensure the deliveryof high-quality web solutions.
Key Responsibilities:
- Serve as the primary point of contact for clients, providing timely and efficient support
- Build and maintain strong, long-lasting relationships with clients through regular communication and face-to-face meetings
- Understand clients' business needs and ensure that the company's products/services meet their objectives
- Work with internal teams to ensure the client's expectations are met.
- Ensure that client deliverables are completed on time and within scope.
- Collect and analyze client feedback to identify areas for improvement in the company's products/services.
Key Skills:
- Client relationship management
- Project coordination
- Strong communication (verbal and written)
- Negotiation and conflict resolution
- Time management and organizational skills
- Basic understanding of web development technologies (HTML, CSS, JavaScript, etc
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