ServiceNow Application Engineer

1 week ago


Bengaluru, India Nasugroup Full time

Role Summary :Responsible for configuring, extending, and supporting the ServiceNow Copilot application to deliver conversational workflows, AI-driven recommendations, and graph-based personalization. Works closely with the architect and integration engineer to ensure Copilot is embedded into ServiceNow user journeys.Key Responsibilities :- Configure ServiceNow Copilot (forms, workflows, service catalog, conversational intents, UI actions).- Build and test Copilot conversation flows and orchestration with ServiceNows App Engine.- Implement scripting (Business Rules, Script Includes, Client Scripts) to support Copilot actions.- Ensure smooth integration of Maven APIs within ServiceNow Copilot.- Support debugging, testing, and performance tuning of Copilot-enabled apps.- Collaborate with architects and offshore engineers to deliver PRD-driven features.Requirements :- 5-8 years ServiceNow development experience (App Engine, Virtual Agent, Flow Designer).- Strong JavaScript skills; experience building conversational workflows.- Familiarity with ServiceNow IntegrationHub, API calls, and orchestration.- Exposure to AI-driven apps or copilots (Virtual Agent, MS Copilot, ChatGPT, etc.) a plus.- ServiceNow Certified System Administrator (CSA) required; App Engine or Virtual Agent cert preferred. (ref:hirist.tech)



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