Fusion Global Business Solution

3 weeks ago

Indore, India Fusion Global Business Solutions Full time

Job Purpose :As a senior technical consultant, you will lead complex implementation, upgrade, integration, and customisation projects.You will convert customers business needs into technical solutions and be the go-to person for mentoring junior consultants.Main Duties & Responsibilities :- Make a significant contribution to the successful management of customer relationships and for the identification of new opportunities within the existing customer base and thereby maximising revenue.- Perform the project plan and SOW QA and suggest appropriate changes.- Proactively identify and communicate project risks to the Project Manager and solve them appropriately.- Act as a trusted advisor to customers on their projects.- Assist Project Managers in post go-live project assessment.- Understand the business use of configurations vs customisations.- Participate in the implementation, upgrade, configuration, customisation and deployment of solutions.- Integrate BMC Helix with external systems using REST APIs/SOAP web services, Pentaho Spoon, etc.- Ensure that implementations align with best practices and industry standards.- Collaborate with cross-functional teams, provide status updates on project deliverables, and ensure seamless integration with downstream systems.- Stay up-to-date with product roadmaps, releases, features and updates.- Mentor junior consultants, share knowledge and insights with the team and contribute to continuous learning.Experience :7+ years of experience with BMC Helix ITSM, Digital Workplace, Smart IT, etc.Skills :- Learning Agility : Master the secondary skills and transform them to primary skills.- Learn peripheral technologies helpful in the project delivery.- Problem Solving : Identify project risks proactively and coordinate with Architect/PM for solutionising them.- Technical Adaptability : Assist in technical QA, design technical solutions, and adapt to technology changes.- Team Collaboration : Mentor and influence collaboration across teams.- Coach and mentor junior team members.- Communication Skills : Communicate with customers and stakeholders with clear and concise communication.- Ownership and Accountability : Take ownership and accountability for the complete solution.- Time and Task Management : Manage your and team's time effectively.Qualifications :- Bachelors' or Masters' degree in Computer Science, Information Technology, or a related field.- Good to have relevant product certifications and ITIL certification. (ref:hirist.tech)

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