Senior Voice Engineer

2 days ago

New Delhi, India R1 RCM Full time

Company OverviewR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activitiesJob DescriptionCore Responsibilities:- Day-to-day support and maintenance of Genesys PureCloud Solutions - MACD on Genesys, including call flows, SIP trunks etc - Act as L3 support during issues and drive towards resolution - Work with various internal / external application teams on integrating their platform with Genesys - Migration and implementation of Genesys PureCloud Solution - Monitor project progress and adjust as necessary to ensure successful project delivery. - Creation of Documentation and Knowledge base - Responsible for managing incident and service requests - Manage and coordinate team activities, working closely with different support groups. - Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. - Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects.Skills and Experience:- 5+ years of hands-on experience on troubleshooting Genesys PureCloud solutions. - Good knowledge of API’s and integrating with 3rd party applications. - Experience in migration and implementation of Genesys PureCloud - Strong understanding of business requirements and ability to convert to solutions. - Knowledge of Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring - Good knowledge of Gateway configuration and Genesys SIP Trucking and Dial Plans. - Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. - Can explain the issue clearly to the Vendor and provide necessary information correctly if the Vendors need it - Knowledge of network routing, VOIP Protocols, SIP Responses, Handshake communication etc.

  • Speech AI Engineer

    2 weeks ago

    New Delhi, India The Future of Voice Full time

    OverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer, you’ll be part of a high-performance team designing voice intelligence that powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...

  • Senior Voice Integration Engineer

    3 weeks ago

    Delhi, India AideWiser SolTek Full time

    Senior Voice Integration Engineer – Cisco Webex / SIP (Contract)Openings: 2–3 positionsExperience: 7–10 yearsContract Duration: 2–3 months (with possible extension)Location: Remote / Hybrid / On-site (flexible)About the RoleWe’re looking for experienced Voice / Telephony Integration Engineers to help enhancethe Aisera Voice offering with advanced...

  • Senior AI Voice Calling Engineer

    2 days ago

    New Delhi, India Nyra AI Full time

    About Nyra AINyra AI is building the future of AI Voice Calling Agents — intelligent systems that can call, converse, understand, and take real actions autonomously.Our mission:To make voice-based automation as capable, empathetic, and reliable as a human conversation.Role OverviewWe’re looking for a Senior AI Voice Calling Agent Expert / Voice AI...

  • Speech AI Engineer

    2 weeks ago

    Delhi, India The Future of Voice Full time

    OverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer, you’ll be part of a high-performance team designing voice intelligence that powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...

  • Speech AI Engineer

    2 weeks ago

    Delhi, India The Future of Voice Full time

    OverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer, you’ll be part of a high-performance team designing voice intelligence that powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...

  • Senior Voice Integration Engineer

    3 weeks ago

    Delhi, India AideWiser SolTek Full time

    Senior Voice Integration Engineer – Cisco Webex / SIP (Contract)Openings: 2–3 positionsExperience: 7–10 yearsContract Duration: 2–3 months (with possible extension)Location: Remote / Hybrid / On-site (flexible)About the RoleWe’re looking for experienced Voice / Telephony Integration Engineers to help enhancethe Aisera Voice offering with advanced...

  • Speech ai engineer

    2 weeks ago

    Delhi, India The Future Of Voice Full time

    OverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer , you’ll be part of a high-performance team designingvoice intelligencethat powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...

  • Speech ai engineer

    2 weeks ago

    Delhi, India The Future Of Voice Full time

    OverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer , you’ll be part of a high-performance team designingvoice intelligencethat powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...

  • Voice Engineer

    3 weeks ago

    New Delhi, India HCLTech Full time

    Voice EngineerLocations:Bengaluru & NoidaYears of Experience - 5+ yrsRequired Skill: Telecom Voice, VoIP, TDM, CCNA, SSCA, SSVPVoice Engineer – Job DescriptionWe're looking for a highly skilled and experienced Telecom Voice Engineer to join our Global Voice Repair team. In this role, you'll be a critical player in the end-to-end troubleshooting and repair...

  • Voice Network Engineer

    3 weeks ago

    New Delhi, India InterVision Systems Full time

    Job Summary:We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom, RingCentral,...