Salesforce Developer

3 weeks ago

Chennai, India Seven Consultancy Full time

JOB DETAILS


1. Meet with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment
2. Perform configuration and customization of the Salesforce.com platform.
3. Participate in efforts to develop and execute testing, training and documentation
4. Participate in the sales cycle as needed (solution definition, pre-sales, estimating and project planning)
5. Willing to be hands-on in producing tangible deliverables (requirements specifications, design deliverables, status reports, project plans)
6. Utilize best practices to perform operational support, enhancements, bug fixes as needed to the Salesforce.com platform
7. Follow all standard operating procedures (SOP) and maintain updated ticketing for events, incidents, requests, changes, problems, etc.
8. Proactively engage on continuous improvement efforts for application design, support, and practice development efforts.
9. Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
10. Act as a point of escalation for Service Desk and NOC ticketing for advanced issue resolution.
FUNCTIONAL AREA
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