IT Systems Lead

3 weeks ago

Gurugram, India Vichara Full time
Job Description

  • Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
  • Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
  • Drive continuous improvement in monitoring, automation, and runbook development.
  • Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
  • Maintain compliance with security, audit, and regulatory requirements.
  • Provide escalation support and root cause analysis for critical incidents.
  • Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.

Qualifications

Technology Domains Managed:

1. Virtualization & Compute:

  • VMware (vCenter, ESXi, vMotion, vSAN, SRM, VDI)
  • vRealize Automation (vRA), vROPs, CWOM
  • Dell & Cisco UCS hardware, VxRail

2. Storage & Backup:

  • NetApp, Dell PowerStore, Unity, AWS FSx, XtremeIO
  • SnapMirror, SnapVault, CIFS/DFS, SAN zoning
  • Veritas NetBackup, IDPA, Dell Apex, Backupify, Avamar, Data Domain

3. Cyber Vault & Cleanroom:

  • Cyber recovery infrastructure, OWL Diode, SecureCopy, CyberSense

4. Cloud & Identity:

  • Azure AD, AWS SSO, SharePoint Online, M365 backup
  • Power BI (Gateway, ODBC, Athena, Workspace)

5. Application & Platform Support:

  • Geneva, Advent, Citrix (CVAD, NetScaler, MCS, ControlUp)
  • FTP (WSFTP, PGP, scripting), ZLTech, Sitefinity, SharePoint

6. Monitoring & Automation:

  • SolarWinds, Data Insights, CloudIQ, ControlUp
  • Patch management across platforms and applications

7. Windows & Server Management:

  • Windows patching, cluster setup, VM provisioning, decommissioning

8. Security & Compliance:

  • SOX reporting, vulnerability remediation, open share cleanup

Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or related field.
  • 8+ years of experience in IT operations, with 3+ years in a leadership role.
  • Proven experience managing offshore teams in a 24x7 environment.
  • Strong understanding of enterprise infrastructure technologies.
  • Excellent communication, coordination, and stakeholder management skills.
  • ITIL certification or equivalent experience in service management preferred.

Preferred Skills:

  • Experience with automation and scripting (PowerShell, Python, etc.)
  • Familiarity with regulatory compliance frameworks (SOX, ISO, etc.)
  • Exposure to Agile/DevOps methodologies and tools (Jira, Confluence)


Additional Information

Compensation -   40 lakhs pa

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