
ServiceNow HAM
3 weeks ago
Job Title : ServiceNow Hardware & Software Asset Management Specialist (HAM & SAM)
Experience Required : 6+ years
Location : Remote
Employment Type : Full-time
Role Overview :
The role involves leveraging ServiceNow HAM Pro capabilities to automate processes, maintain accurate asset records, and ensure compliance with organizational and ITIL standards.
The ideal candidate will possess strong technical expertise, process discipline, and a collaborative approach to asset governance.
Key Responsibilities :
- Software Asset Management : Support SAM processes including license tracking, compliance monitoring, and optimization of software usage.
- ServiceNow HAM Pro Utilization : Configure, manage, and optimize ServiceNow HAM Pro modules to automate asset tracking, streamline workflows, and maintain accurate inventory.
- Cross-Functional Collaboration : Work closely with IT, procurement, finance, and operational teams to ensure accuracy of asset data and adherence to compliance standards.
- Policies & Procedures : Develop, maintain, and enforce asset management policies, procedures, and governance frameworks aligned with ITSM and ITIL best practices.
- Auditing & Compliance : Conduct periodic asset audits, reconcile discrepancies, and ensure compliance with licensing agreements and regulatory requirements.
- Vendor Management : Manage relationships with hardware and software vendors to ensure timely delivery, maintenance support, and optimal contract utilization.
- Reporting & Insights : Create and maintain dashboards and analytical reports in ServiceNow to provide actionable insights to leadership on asset utilization, compliance, and optimization opportunities.
Required Skills & Qualifications :
- ServiceNow Expertise : Proven experience with ServiceNow HAM Pro, including configuration, workflow automation, and integrations with other ITSM modules.
- Asset Lifecycle Knowledge : Strong understanding of ITIL-based hardware and software asset lifecycle management principles.
- Analytical Skills : Proficiency in creating reports, dashboards, and performing data reconciliation.
- Compliance Knowledge : Experience with software licensing, audit processes, and regulatory compliance.
- Collaboration & Communication : Strong interpersonal skills to work effectively with technical and non-technical stakeholders.
Preferred Qualifications :
- ITIL v4 Foundation Certification.
- Experience with ServiceNow SAM Pro.
- Familiarity with CMDB and discovery tools.
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