Configuration Management Specialist

2 days ago

Delhi, India PeoplePlusTech Inc. Full time

JOB TITLE:Hardware Asset Management & CMDB SpecialistLOCATION:Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,WORK HOURS:FlexibleSummaryWe are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client’ asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.Responsibilities- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.- Create and enhance application maps using ServiceNow Service Mapping (good to have).- Configure MID Servers for integrations and data synchronization (optional but desirable).- Customize ServiceNow environments including scripting, automation, and module configuration.- Design and manage reports and dashboards to support decision-making and transparency.- Identify and implement opportunities for continuous service improvement.- Define, improve, and manage periodic audit and verification processes for asset data.- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.Qualifications- At least 3years of experience on this field- Strong expertise in ServiceNow HAM and CMDB modules.- Proven ability to drive operational excellence in IT asset and configuration management.- Deep understanding of CMDB architecture, CI types, and dependency mapping.- Experience handling large-scale data integration and reconciliation tasks.- Excellent documentation and process design skills.- Strong communication and stakeholder management abilities across global teams.Preferred Qualifications:- Experience with Service Mapping and MID Server configuration.- Ability to write custom scripts within ServiceNow for automation and customization.- Background in ITIL practices and IT Service Management frameworks.- Certification - ServiceNow CIS, Certified Asset Management Professional

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