ServiceNow Presales Consultant

1 week ago

New Delhi, India Brillio Full time

Presales & Solution Consulting- Engage with prospects to understand business challenges, process gaps, and technology landscape. - Translate customer requirements into tailored ServiceNow solutions and roadmaps. - Conduct product demos, workshops, and Proofs of Concept (POCs), ensuring strong storytelling and value articulation. - Build end-to-end solution designs covering workflows, integrations, data models, and platform capabilities. - Respond to RFPs/RFIs with accurate, well-structured technical content and solution recommendations.Client Engagement & Advisory- Lead discovery sessions to assess maturity, define business outcomes, and position ServiceNow modules effectively. - Provide thought leadership on platform capabilities, upgrades, architecture best practices, and digital transformation initiatives. - Influence customer decision-making through credible technical engagement and industry-aligned insights.Collaboration & Enablement- Work with the sales team to develop winning strategies, proposals, and presentations. - Partner with delivery teams to ensure solution feasibility, sizing, and effort estimates. - Contribute to internal reusable assets: demo environments, solution frameworks, value decks, and proposal templates.Primary Skills & Competencies- Strong functional and technical understanding of ServiceNow platform architecture. - Expertise in at least two core modules such as ITSM, ITOM, ITAM, CMDB, HRSD, CSM, SecOps, or GRC. - Proven experience in product demos, client workshops, and value-based storytelling. - Ability to design solution architectures, data flows, integrations (REST/SOAP APIs), and workflow automations. - Strong documentation skills for RFP/RFI responses, proposals, and solution blueprints. - Excellent communication, presentation, and stakeholder management skills. - Understanding of presales processes, deal cycles, and competitive positioning.

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