Service Head

3 weeks ago

Cochin, Kerala, India B2N Full time

We are looking for a dynamic and experienced Service Head to lead our service operations within the passenger car segment.

The ideal candidate will have a strong background in a leadership role, a proven track record of enhancing customer care, and a focus on driving revenue and profit growth.

You will be responsible for maintaining top-tier service standards and implementing strategic initiatives to boost customer loyalty and retention.

Key Responsibilities:

- Service Standards & Customer Care: Maintain and elevate service standards for both customer care and vehicle care.

- Your core responsibility is to ensure every customer interaction meets the highest level of quality.

- Revenue & Volume Growth: Drive revenue growth and improve profit margins by implementing effective service marketing and customer relationship strategies.

- You will focus on enhancing service volume and reducing service costs per customer.

- Service Marketing & Retention: Develop and execute comprehensive service marketing and customer retention programs to build lasting customer relationships and grow the business.

- Leadership & Team Management: Lead by example, inspiring your team to achieve performance targets and deliver exceptional service.

Skills:

- Leadership: Proven experience in a leadership role within the service department of the passenger car segment.

- Strategic Planning: Ability to develop and implement strategies for revenue growth, customer retention, and service marketing.

- Communication: Excellent communication and interpersonal skills to manage customer relationships and lead a team effectively.

- Operational Management: Strong focus on metrics such as revenue, profit margins, and service cost per customer.

Experience & Education:

Experience: A minimum of 8-12 years of experience in the service sector, with significant time in a leadership role within the passenger car industry.

Education: A Bachelor of Technology (B.Tech) degree is preferred. An MBA is mandator

(ref:iimjobs.com)

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