Desktop Support Engineer

3 weeks ago

New Delhi, India HCLTech Full time

Job Description:Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.Daily Activities:- Dealing with International clients and have proficient international client support - Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users - Route problems to internal I.M. support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User Access and Exit controls. - Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's. - Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud. - Help in organizing and managing of the business applications that is installed on Azure VD / Citrix. - ITIL Knowledge (Incident /Problem /Change Management). - Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products - Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration - Installed Application troubleshooting. Like MS office, outlook, Adobe, etc - Windows OS troubleshooting - Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues - Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues. - Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues. - Good knowledge on Windows Security Components (Certificates, Antivirus, VPN) - Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer - Good understanding on Windows Services, Configurations and Scheduled Tasks - Demonstrate strong analytical, troubleshooting and problem solving skills - Experience of working with ServiceNow for Incident management - Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issuesPlease share your updated resume to babasuneel.gorre@hcltech.com

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