VP - Customer Experience

2 weeks ago

Mumbai, India Domnic Lewis International Full time

Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai location


Years of Experience - 10-20 years

Location - Worli, Mumbai

Industry - Candidate needs to be from the Financial Services industry


Responsibilities

1. Strategic Leadership:

  • Develop and execute a comprehensive customer experience strategy aligned with the company's vision and objectives.
  • Drive a customer-centric culture across all departments, fostering a deep understanding of customer needs and preferences.


2. Customer Journey Optimization:

  • Analyse customer touchpoints and identify opportunities to streamline processes, remove friction points, and enhance overall satisfaction.
  • Collaborate with cross-functional teams to implement improvements and innovations that enrich the end-to-end customer experience.


3. Data-Driven Insights:

  • Utilize data analytics and customer feedback to gain actionable insights into customer behaviour, preferences, and pain points.
  • Implement metrics and KPIs to measure the effectiveness of customer experience initiatives and drive continuous improvement.


4. Technology and Innovation:

  • Stay abreast of emerging technologies and trends in customer experience to identify opportunities for innovation and differentiation.
  • Champion the adoption of digital solutions and tools that enhance convenience, accessibility, and personalization for customers.


5. Compliance and Risk Management:

  • Ensure that all customer experience initiatives comply with regulatory requirements and industry standards.


Qualifications

  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
  • Proven track record of leadership in customer experience or related roles within the financial services industry.
  • Strong strategic mindset with the ability to translate customer insights into actionable plans and initiatives.
  • Excellent communication and interpersonal skills, with the ability to influence and inspire stakeholders at all levels.
  • Analytical mindset with proficiency in data analysis and interpretation.

  • VP - Customer Experience

    2 weeks ago

    Mumbai, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai location Years of Experience - 10-20 years Location - Worli, Mumbai Industry - Candidate needs to be from the Financial Services industry Responsibilities 1. Strategic Leadership: Develop and execute a comprehensive customer experience...

  • VP - Customer Experience

    2 weeks ago

    Mumbai Metropolitan Region, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai locationYears of Experience - 10-20 yearsLocation - Worli, MumbaiIndustry - Candidate needs to be from the Financial Services industryResponsibilities1. Strategic Leadership:Develop and execute a comprehensive customer experience strategy aligned with the...

  • VP - Customer Experience

    2 weeks ago

    Mumbai Metropolitan Region, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai location Years of Experience - 10-20 years Location - Worli, Mumbai Industry - Candidate needs to be from the Financial Services industry Responsibilities 1. Strategic Leadership: Develop and execute a comprehensive customer experience strategy aligned...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • BridgeLoyalty Customer Experience Management LLP | Customer Success Executive | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • BridgeLoyalty Customer Experience Management LLP | Executive Recruiter | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

  • BridgeLoyalty Customer Experience Management LLP | Executive Recruiter | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionBridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...

  • BridgeLoyalty Customer Experience Management LLP | Executive Assistant | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...

  • BridgeLoyalty Customer Experience Management LLP | Executive Assistant | mumbai

    2 weeks ago

    mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Company DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...

  • Domnic Lewis International | VP

    2 weeks ago

    mumbai, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai locationYears of Experience - 10-20 yearsLocation - Worli, MumbaiIndustry - Candidate needs to be from the Financial Services industryResponsibilities1. Strategic Leadership:Develop and execute a comprehensive customer experience strategy aligned with the...

  • Domnic Lewis International | VP

    2 weeks ago

    mumbai, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire a VP - Customer Experience at financial services for Mumbai location Years of Experience - 10-20 years Location - Worli, Mumbai Industry - Candidate needs to be from the Financial Services industry Responsibilities 1. Strategic Leadership: Develop and execute a comprehensive customer experience strategy aligned...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs aCustomer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    ResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India BridgeLoyalty Customer Experience Management LLP Full time

    Responsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...

  • VP/Sr. VP – Corporate Strategy

    2 weeks ago

    Mumbai, India Nuvama Group Full time

    We are looking for seasoned leaders to lead strategic initiatives and M&A activities, fostering transformative growth and shaping the long-term vision of our organization.Role: VP/Sr. VP – Corporate Strategy & M&ALocation: MumbaiQualifications: CA/CFA/MBA from leading institutionsExperience: 12-15 years in Corporate Strategy, M&A, and Financial Planning...

  • VP - TECH Audit

    2 weeks ago

    Mumbai, India Citi Full time

    Location - MumbaiDesignation - VPExperience - 8+ yrsSkills - Tech Audit / IT Audit/ Cyber security/ Tech application / Subject Matter Expert/ Banking application.Work hours - 1pm -8 pmIndustry - Banking

  • VP - TECH Audit

    1 week ago

    Mumbai, India Citi Full time

    Location - Mumbai Designation - VP Experience - 8+ yrs Skills - Tech Audit / IT Audit/ Cyber security/ Tech application / Subject Matter Expert/ Banking application. Work hours - 1pm -8 pm Industry - Banking