Chai Point

Job Title : Tech Lead QA

Designation : Manager

Department : Fountain (Technology Business Unit)

Location : Bengaluru

Reports To : Head of Engineering Fountain BU

About Chai Point :

The worlds largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2011.

The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and QSRs).

myChai Brewing Bots system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale.

Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in over 3500 workplace community hubs across 119 cities through its specialised brewing systems.

With single origin tea from Assams finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day.

Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.

Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG, Paragon Partners and Kitara Capital.

The Company has raised over $50 million in funds till date.

Company Culture :

We are driven by our brand purpose Serve a great cup that brightens lives and brings people together.

As a beverage platform, we have a strong bias for technology.

We live with a sports credo. We are here to win and that happens when teams perform well.

Collaborative mindset, happy positive attitude and an analytical mindset does wonders for us. Smart but acidic; Performer but a loner ; Great pedigree but disdainful of a collaborative mindset these are all strict NO for us.

We are Passionate & we Innovate every day; we believe in being Detail Oriented as the difference between mediocrity & excellence is in the attention to details.

We are Happy Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us the most lovable brand, if you think you resonate with what you just read.

We are an ideal match

Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables.

By promoting recycling, fostering green procurement, reducing waste and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.

Awards and Accolades :

We recently won Excellence in Food Distribution at the CNBC TV18 Global Logistics Awards and Best Cafe Chain at the F&B Business Excellence Awards Function hosted by Indian Express.

In 2018 we won the following awards :

- Chai Point has been featured under the 2019 Top 10 Most Innovative Companies-India

- Entrepreneur Start up Awards 2018: Best Food Tech Company

- Financial Times FT1000 High Growth Companies: Ranked 86 out of 1,000 companies identified in APAC region

- Global Logistics Excellence Awards 2018

Role Overview :

We are seeking an experienced and proactive QA Tech Lead to take charge of the Quality Assurance function for the Fountain Platformour next-gen F&B technology solution.

In this role, youll lead a team of QA engineers to ensure product quality, drive automation, and maintain the highest software delivery standards across our platform.

This is a hands-on leadership opportunity requiring both technical depth and strong mentorship capabilities.

Key Responsibilities :

Quality Assurance Leadership :

- Review requirements, technical specifications, and design documents to provide critical QA feedback early in the SDLC.

- Lead the development and execution of test plans, test cases, and automation scripts.

- Collaborate closely with development and product teams to ensure end-to-end coverage.

- Participate in Agile ceremonies and be the voice of quality in daily stand-ups, sprint reviews, and retrospectives.

- Ensure projects are delivered on time with minimal quality gaps and maximum user satisfaction.

- Identify testing bottlenecks and proactively suggest mitigation plans.

People & Process Management :

- Mentor and guide QA team members; foster a culture of ownership and quality-first mindset.

- Coordinate effectively with in-house and outsourced QA teams.

- Instill agile QA best practices, structured documentation, and proactive reporting.

- Maintain a people-first approach while upholding rigorous quality standards.

Automation & Technical Contributions :

- Enhance and maintain the existing automation framework for UI and API testing.

- Ensure critical workflows are automated to improve regression coverage and release velocity.

- Work with tools like JUnit, Selenium, Postman, JMeter, LoadRunner, etc.

- Perform performance/load testing and database validations when needed.

- Collaborate with DevOps on CI/CD integration and test automation pipelines.

- Work within AWS environment leveraging tools like S3, Lambda, SNS/SQS, etc.

Key Requirements :

Must-Have :

- 4+ years of relevant QA experience, with at least 1 year in a lead or mentoring role.

- Strong hands-on knowledge of QA methodologies, test cycles, and industry-standard tools.

- Proficiency in Java and automation frameworks.

- Experience with API testing, automation scripting, and database queries.

- Understanding of performance testing tools such as JMeter or LoadRunner.

- Experience working in Agile/Scrum teams with modern QA practices.

Nice-to-Have :

- Knowledge of AWS services like S3, Lambda, and messaging services.

- Familiarity with CI/CD tools and deployment workflows.

- Previous experience in IoT platforms or product-based environments is a bonus.

What Youll Love About Working Here :

- Innovation at Scale : Contribute to a fast-growing platform powering India's largest Chai ecosystem.

- Impactful Work : Ensure seamless performance and quality across products used in 3,500+ workplace hubs.

- Award-Winning Culture : Join a passionate team recognized by CNBC, Entrepreneur, Financial Times, and more.

- People-First Environment : We foster a culture of learning, empathy, and team spirit.

- Sustainability & Purpose : Be part of a company committed to social and environmental responsibility.

Perks & Benefits :

- Competitive Compensation + Medical Insurance

- Performance-Based Incentives

- Learning & Development Support

- Flexible Benefits Plan

- Fun, engaging, and inclusive work culture