Customer Success Operations Manager
3 weeks ago
Responsive, formerly RFPIO, is looking for a dynamic Customer Success Operations Manager to partner with and support our growing Customer Success team. As a key member of the Customer Success Operations team, you’ll work closely with Customer Success leadership, as well as manage an offshore team of data analysts and systems administrators. You can expect to partner cross functionally with colleagues on Revenue Operations, Marketing, Product, and Sales teams. Your role will be vital, where you’ll build and enhance processes, systems, and analytics to help our Customer Success teams operate efficiently and effectively.The ideal candidate will have a holistic approach to Responsive Customer Success Operations strategy. This leadership role is essential to scale our team most efficiently and effectively through proactive communication, domain expertise, project management, and a passion to continue to build our business.How you’ll make an impact:- Lead and develop a team of data analysts and systems administrators to deliver timely and insightful analyses to Customer Success Leadership - Develop insights and recommendations on key objectives from initial hypotheses generation, analysis, and executive ready output - Drive and optimize key processes and strategic initiatives in Customer Success - churn and retention analyses, resource allocation, insightful reporting, CSM performance tracking, customer feedback loops - Develop and enforce operating rhythms across Customer Success for renewal forecasting, risk mitigation, and customer feedback - Complete data analysis with large data sets to gather insights required to meet key business objectives and deliverables - GRR, renewal rates, churn analysis, product adoption metrics, retention forecasting, account health, NPS, adoption - Define and document key processes across the Responsive Customer Lifecycle - account handoff, proactive touchpoints, cross-functional coordination - Develop and maintain dashboards, reports, and data visualizations to provide actionable insights and support strategic decision making for the Customer Success leadership team and leadershipWhat we’d love to see:- 10+ years experience working in Customer Success, Customer Success Operations, and/or Sales Operations - Demonstrated ability to coach and grow direct reports - Systems and process oriented, with experience analyzing customer data to support revenue goals - Excel / Google Sheets a must - Sales/CSM Tool administration and/or reporting experience - SFDC experience required; Gainsight experience highly desirable. - Ability to work collaboratively and drive projects from start to finish in a fast-paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Professional writing and communication skills for both customer and executive audiences
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Customer Success Manager
4 weeks ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokensAtColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Customer Success Manager
4 weeks ago
New Delhi, India ColorTokens Inc. Full timeAbout ColorTokens AtColorTokens, we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edgeColorTokens Xshield™ platform, companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to...
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Head of Customer Success Operations
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New Delhi, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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Head of Customer Success Operations
19 hours ago
New Delhi, India Innovaccer Full timeCustomer Success at Innovaccer:Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.About the...
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Customer Success Manager
20 hours ago
New Delhi, India Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Program Manager
3 days ago
New Delhi, India Andromeda Security Full timeJob Description: We are seeking a results-driven Program Manager to join our Customer Success team. In this role, you will drive cross-functional programs that enhance experience for SaaS customers, improve retention, and ensure scalable success operations. You will collaborate with CS leadership, product, and engineering teams to deliver initiatives that...
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Program Manager
17 hours ago
New Delhi, India Andromeda Security Full timeJob Description:We are seeking a results-driven Program Manager to join our Customer Success team. In this role, you will drive cross-functional programs that enhance experience for SaaS customers, improve retention, and ensure scalable success operations. You will collaborate with CS leadership, product, and engineering teams to deliver initiatives that...
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Customer Success Manager
3 weeks ago
New Delhi, India Kovaion Consulting Full timeIn Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...
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Customer Success Manager
2 weeks ago
New Delhi, India Praan Full timeAbout PraanPraan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role OverviewAs a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
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Customer Success Manager
7 days ago
New Delhi, India Praan Full timeAbout Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.Role Overview As a Customer Success Manager at Praan, you will be the primary point of contact for our customers,...
