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Salesforce Administrator

3 months ago

Gurugram, India Hudson RPO Full time

Role Purpose :

The Salesforce (SF) Administrator will work on all aspect of day-to-day operations of the Salesforce platform and work with the Salesforce manager to evolve the platform to underpin business success.


Main Responsibilities :

- Maintain and enhance Salesforce platform

- Engage with business stakeholders to gather and prioritise high level and detailed requirements

- Work closely with release manager to execute, monitor and control all Salesforce deployments through Copado tool

- Work closely with the Commercial team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration

- Be an expert in automating sales processes and working with the tools that will help Management and Finance departments in their revenue forecasting

- Develop, test and maintain user interface with systems enhancements and new functionality.

- Hands on design, configuration and administration of Salesforce including, lightning components, flow, CPQ, custom objects and dynamic forms.

- Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts on configuration, process, workflow and reporting

- Support the integration of 3rd party applications with the internal organisation; Extends third party product and platform integrations and their dependencies on Salesforce

- Input into planning and execution of Salesforce projects

- Perform ongoing SF administration (managing roles and profiles, defining/creating fields, updating layouts, and report/dashboard creation)

- Keeping abreast of new SF features and functionality

- Understand the process to deploy updates, enhancements, and new system functionality

- Work with the outsourced SF implementation partners (consultants)

- Serves as a Subject Matter Expert (SME) for Salesforce

About You :

- 5+ years' experience as a SF administrator with technical implementation, day-to-day operations, and maintenance experience

- Possess knowledge and experience with entire SF Sales, Service cloud and Revenue cloud. Knowledge of SF architecture, processes/flows, testing and deployment, and exposure to 3rd party applications and integrations

- Experience in Copado deployment tool

- SF admin and/or developer/app builder certifications

- Knowledge of Salesforce CPQ (preferable)

- Deep understanding of SF (both Sales and Service Cloud) technical requirements, system configuration

- Experience in project management or business analysis (desirable)

- Experience with unit testing, deploying changes from SF sandbox environments, and familiar with common software development practices and methodologies (Copado)

- Strong analytical and troubleshooting skills

- Excellent written and verbal communication skills

- Strong interpersonal and collaborative skills

(ref:hirist.tech)