Current jobs related to Major Incident Analyst - Mumbai - NEC
-
Incident Manager
1 week ago
Mumbai, Maharashtra, India Zycus Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...
-
Incident Manager
1 week ago
Mumbai, Maharashtra, India Zycus Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...
-
Incident Response Analyst
1 day ago
Mumbai, Maharashtra, India L&T Technology Services Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per yearLTTS IndiaMumbaiJob DescriptionJob Description: Level 2 Incident Response AnalystRole Overview:As a Level 2 Incident Response Analyst, you will play a pivotal role in enhancing the cybersecurity posture of Maharashtra. Your expertise will contribute to deep investigations, escalated incident handling, and proactive threat mitigation. This position requires 5...
-
Senior Incident Manager
5 days ago
Mumbai, Maharashtra, India Zycus Infotech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesWe are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global...
-
Incident Management
1 week ago
Mumbai, Maharashtra, India WNS Global Services Full timeCompany Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial...
-
Incident Response Analyst
5 days ago
Mumbai, Mumbai Suburban, Navi Mumbai, India Godrej Infotech Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJD for Junior Incident Responder / Junior SOC AnalystRole: Assists in incident response activities, analyses potential threats, and supports senior incident responders in containment and recovery efforts.About the RoleAs a Junior Incident Responder, you will play a vital role in the Cyber Security Operations Center (SOC) by assisting in the detection,...
-
STA Incident Manager
4 days ago
Mumbai, Maharashtra, India BNP Paribas Full time ₹ 4,00,000 - ₹ 12,00,000 per yearPosition PurposeBNP Paribas is looking for well organized, dynamic, and highly motivated individuals for the role of Incident Manager for STA under the ITGP Production area. The role will require excellent Incident Management skills and very high level of communication skills (both written and verbal) and thorough understanding of support functions and ITIL...
-
Incident Manager
3 days ago
Mumbai, Maharashtra, India Artem HealthTech Private Limited Full time ₹ 7,00,000 - ₹ 12,00,000 per yearKey ResponsibilitiesIncident Response & CoordinationLead and oversee the end-to-end incident management process, ensuring adherence to SLAs and minimizing downtime.Serve as the primary point of contact and authority during high-severity or major incidents.Coordinate efforts across technical, operational, and business teams to drive rapid incident...
-
Incident Manager
2 weeks ago
Mumbai, India Talentoj Full timeRoles and Responsibilities:Act as the primary point of contact for major incidents and escalations, ensuring rapid response and communication across technical and business teams.Lead and coordinate incident resolution efforts involving multiple support teams and stakeholders to restore service as quickly as possible.Manage the end-to-end incident lifecycle...
-
Incident Manager
2 weeks ago
Bengaluru, Hyderabad, Mumbai, India Varite Full time ₹ 6,00,000 - ₹ 9,00,000 per yearJob Title : Incident ManagerLocation State : Karnataka,Telangana,Maharashtra,Uttar PradeshLocation City : Bangalore, Hyderabad, Mumbai, NoidaExperience Required : 10 to 13 Year(s)CTC Range : 6 to 9 LPAShift: Day ShiftWork Mode: OnsitePosition Type: C2HOpenings: 4Company Name: VARITE INDIA PRIVATE LIMITEDAbout The Client: Client is an Indian multinational...
Major Incident Analyst
4 weeks ago
Job Description
The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process.
The role includes the management and ownership of P1 & P2 Major Incidents for a number of Health and Police customers as well as monitoring, reviewing and spot checking of incidents providing feedback and guidance to all teams highlighting case stagnation and inefficiencies with the incident case flow.
The successful candidate will be required to work in rotational shift pattern between 12:30 pm - 12:30 am Monday - Friday. The Major Incident Team are required to cover Major Incidents outside of normal business hours (On-call 24*7 rotational support ).
The successful candidate will be responsible for:
Managing and owning Major Incidents as and when they are reported following the Major Incident process. Communicating Major Incident information to all internal and external stakeholders via email & SMS throughout the Major Incident lifecycle. Organising and running of conference calls and technical bridges with multiple parties during Major Incident activities. Completion of the Major Incident Dashboard tracker throughout the Major Incident lifecycle to allow stakeholders visibility of live Major Incidents as well as accurate data to perform trend analysis upon. Organising and running of Post Incident Review calls post-Major Incident resolution. Completion and distribution of Major Incident Reports within expected SLA deadlines. Completion of any training assigned to you by the set deadline (providing and receiving). Escalation of any personnel or procedural issues to the appropriate sponsor in a timely and appropriate manner. Detailed handover of live Major Incidents to the next responsible Incident Analyst at shift end. Support the analysis of incident case flows volumes working with all teams to increase case handling efficiencies Champion the adherence to the Major Incident process during live Major Incidents. Contributing to and supporting the service improvement programme.The Incident Analyst will also be responsible for the following against an assigned account:
Ensuring the account Incident and Major Incident process and appendix documents are regularly reviewed in accordance with internal NPS Policies. Ensuring any ad-hoc updates to process documents and appendix documents including scopes, distribution lists and escalation matrices are completed and maintained. Completion and distribution of monthly account level Major Incident reporting within deadline expectations. Attendance of any problem conference calls where required. Attendance any TCAB & CAB calls when requested. Build and maintain an effective communication rapport with the Customer Service Manager of your account. Be the first point of contact for questions regarding your account Attend the Major Incident weekly team call providing provide weekly updates and stats for your account and own activity.Additional Information
Excellent Communication Skills required.
