Senior Vice President Collections
Found in: Talent IN 2A C2 - 2 weeks ago
One of your clients - A global BPO organization is looking for a Senior Vice President Collection Operations - Bengaluru or Mumbai or Chennai locations. Candidate should be ready to relocate to either one of these locations.
The Senior Vice President of Collection Operations is a high-level executive responsible for overseeing all aspects of the company's collection function. This critical role ensures efficient and compliant recovery of past-due accounts, while minimizing financial losses and maintaining positive customer relationships.
Responsibilities:
- Develop and implement strategic collection plans that optimize recovery rates while adhering to industry regulations and company policies.
- Oversee the entire collection process, including skip tracing, account analysis, and communication with debtors.
- Manage a team of collection professionals, providing coaching, mentoring, and performance evaluation.
- Set performance goals and budgets for the collection department, and track progress towards achieving them.
- Analyze collection data to identify trends, opportunities for improvement, and areas of potential risk.
- Develop and implement new collection strategies and technologies to improve efficiency and effectiveness.
- Ensure compliance with all federal and state laws governing debt collection practices (e.g., Fair Debt Collection Practices Act).
- Maintain strong relationships with key stakeholders, including legal counsel, regulators, and external collection agencies (if applicable).
- Stay abreast of industry trends and best practices in collections, and implement them within the organization.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field (Master's degree preferred).
- Minimum 18+ years of experience in collections management, with a proven track record of success in increasing recovery rates.
- Strong understanding of fair debt collection laws and regulations.
- Excellent leadership, communication, and interpersonal skills.
- Ability to develop and implement strategic plans.
- Proven ability to manage and motivate a team.
- Data analysis skills and experience using collection software.
Additional Desired Skills:
- Experience in a specific industry relevant to the company's business (e.g., healthcare, banking, etc.).
- Six Sigma or Lean process improvement experience.
- Strong understanding of financial metrics and reporting.
The role may not be limited to the above mentioned and may change/Vary in actual work environment.
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