Business Operations Manager

Job Title – Business Operations Manager Onsite working: Noida EC-Council is the world’s largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 400,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. Position Overview The Business Operations Manager plays a critical role in ensuring smooth business operations and successful delivery of projects across functions. The role involves overseeing daily operations, optimizing processes, managing performance metrics, and leading cross-functional initiatives to achieve business efficiency and customer satisfaction. This position requires a proactive leader with strong analytical, organizational, and execution skills who can balance strategic thinking with hands-on operational management. Key Responsibilities Operational Management Oversee end-to-end business operations to ensure efficiency and compliance with company standards. Design, implement, and monitor Standard Operating Procedures (SOPs) for improved workflows and productivity. Coordinate with HR, Finance, and other internal departments to align operations with organizational objectives. Manage vendor relationships, procurement, and budget allocations effectively. Drive data-driven decision-making through KPI tracking, dashboards, and operational reports. Identify opportunities for automation, process improvement, and cost optimization. Delivery Management Lead planning and execution of projects to ensure timely, quality, and budget-aligned delivery. Define project goals, deliverables, milestones, and success metrics in collaboration with stakeholders. Ensure consistent communication and coordination across teams to achieve delivery excellence. Monitor project risks, issues, and dependencies, ensuring proactive mitigation. Implement best practices in project management methodologies (Agile, PMP, or similar frameworks). Maintain client and stakeholder satisfaction through transparent communication and timely delivery updates. Business Operations & Strategy Translate strategic objectives into operational plans and measurable outcomes. Analyze performance data to recommend strategic improvements and business efficiencies. Partner with senior leadership to plan, forecast, and execute operational strategies. Support business expansion and scalability initiatives. Team Leadership Lead, mentor, and develop cross-functional teams to achieve performance targets. Foster a culture of collaboration, accountability, and continuous improvement. Conduct periodic performance reviews, provide constructive feedback, and identify training needs. Key Skills & Competencies Strong leadership and decision-making abilities. Excellent project management and organizational skills. Analytical mindset with proficiency in data interpretation and reporting. Strong communication and stakeholder management capabilities. Proficiency in MS Excel, Power BI, or project management tools Ability to thrive in a dynamic, fast-paced environment. Qualifications Master's degree in Business Administration, Operations Management, or a related field 12-15 years of experience in business operations, project delivery, or related domains. Proven success in managing cross-functional operations and large-scale projects. Experience in process optimization, performance management, and delivery oversight. Certification in Project Management (PMP, PRINCE2, or Agile) is an advantage. Additional Information EC-Council is an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We do not discriminate based on these or any other characteristics protected by applicable laws or regulations in the locations where we operate. EC-Council is dedicated to working with and providing reasonable accommodations to individuals with disabilities. If you have a medical condition or disability that limits your ability to complete any part of the application process and require reasonable accommodation, please contact us at ecchr@eccouncil.org and let us know how we can assist. To be eligible for this position, candidates must be able to provide proof that they are either a citizen of the country or have legal authorization to work in the country where the position is posted and are currently residing there. EC-Council does not offer employment to ineligible candidates and reserves the right to revoke employment in case the candidate loses the authorization to work. If, as part of the recruitment process, you are required to complete or submit any form of work, project, case study, or assignment, please note that such material will be considered the exclusive property of EC-Council. By submitting such work, you acknowledge that EC-Council retains all rights, title, and interest in the submitted content, including any intellectual property contained therein. Candidates further waive any intellectual property or moral rights in such submissions, confirm that the work is original and free of third-party infringement, and acknowledge that it is provided solely for evaluation purposes, with no ownership or other rights retained. Our Privacy Policy outlines how we collect, use, store, and protect your personal data during the recruitment process. 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