BPO/KPO-Voice Process BANGALORE@8512806883

5 days ago

Gurugram, India Sana Search International Full time

Hiring for Fresher Graduate for International BPO / KPO-Voice Process


FACE TO FACE ROUND


Job description


Primary Job Responsibility:


Understands the various computer screens and how to utilize

them effectively


Interfaces with customers, clients and vendors, and escalates

areas of concern to the appropriated supervisory staff


Attends assigned training sessions for further improvement in

client and customer satisfaction, client information and job performance



Adheres to all company and specific Contact Center policies

and procedures


Completes any work as assigned by Management


Eligibility:


6 months BPO experience


Bachelor's Degree or Undergraduate


Excellent Written and spoken communication, business technical

writing


Computer Skills ability/experience using computer applications



Willing to work in a contact center environment with 24/7

rotational shifts (including night shifts)


Open to work in a Voice and Chat environment


Interview Rounds for Voice


HR Round


Voice and Accent Round


Operations Round


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