3i Infotech

4 weeks ago

Mumbai, India 3i Infotech Limited Full time

Position : Presales Solution Architect Digital Infrastructure Management Services (DIMS)Experience : 5-6 YearsJob Summary : We are seeking a highly skilled and dynamic Presales Solution Architect with 5-6 years of overall experience in IT infrastructure, including at least 3+ years in solutioning or technical pre-sales. The ideal candidate combines technical depth with strong business acumen. You will act as a trusted advisor to customers, translating their business needs into tailored DIMS solutions. This role is a perfect fit for a professional looking to transition from delivery/operations into a client-facing role with ownership of the entire solution lifecycle, from conceptualization to delivery handover.Key Responsibilities : Solution Architecture & Design : - Lead customer discovery sessions to capture detailed business and technical requirements.- Analyze complex IT landscapes to identify gaps and architect innovative solutions across key DIMS towers : - Data Center Operations : L1-L3 monitoring, incident, change, and problem management.- Enterprise Networks : WAN, SD-WAN, routing/switching, and network monitoring.- Storage & Backup : SAN/NAS, replication, and tape/cloud workflows.- Workplace Services : EUS, VDI, patching, and remote support.- Service Desk : Ticket lifecycle and automation with tools like ManageEngine or ServiceNow.- Develop detailed architecture diagrams, workflows, and operating models to clearly articulate the proposed solution.Commercial & Client Engagement : - Partner with sales teams to effectively position solutions during pursuits, proposals, and presentations.- Develop detailed effort and cost models based on service scope, resource estimation, and delivery assumptions.- Create Bill of Quantities (BoQs) and pricing models in collaboration with finance.- Contribute to RFP/RFQ/RFI responses with detailed technical write-ups and solution differentiators.- Participate in customer pitches and executive-level presentations, explaining complex solutions in a business-centric manner.Internal Collaboration & Knowledge Management : - Work closely with delivery, transition, and OEM partners to validate service feasibility and effort drivers.- Contribute to solution repositories and reusable assets to enable faster turnaround on future pursuits.- Provide inputs to enhance service catalogs and go-to-market strategies.Required Skills & QualificationsCore Experience : - 5-6 years of overall IT infrastructure experience.- A minimum of 3+ years in a solutioning, delivery, or technical pre-sales role.Technical Proficiency : - Strong understanding of ITIL-based Service Management, including SLA/KPI frameworks.- Hands-on knowledge of Service Desk operations, End-User Computing, Networking, Storage/Backup, and Data Center Operations.- Proven ability to design Visio diagrams and create Excel-based estimation models.Soft Skills : - Strong stakeholder management and communication skills.- A team-oriented, adaptable, and a strong problem-solving mindset.Preferred Qualifications : - ITIL Foundation certification.- CCNA or equivalent certification.- MCSA or equivalent certification.- OEM certifications or strong exposure from vendors like NetApp, Dell EMC, HPE, Commvault, or Veritas. (ref:hirist.tech)

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