IT Helpdesk Manager
1 month ago
About the job :
Cyfuture India Pvt.Ltd. is seeking a highly skilled and experienced IT Helpdesk Manager to oversee our IT support operations and ensure the delivery of exceptional technical support to end-users.
The ideal candidate will lead the helpdesk team, manage IT systems, and implement best practices to enhance the organization's IT support infrastructure.
Key Responsibilities :
Helpdesk Operations Management :
- Oversee the daily operations of the IT helpdesk, ensuring prompt and efficient support to end-users.
- Establish and monitor service level agreements (SLAs) and key performance indicators (KPIs).
Team Leadership :
- Lead, mentor, and manage a team of IT support technicians and engineers.
- Conduct regular performance evaluations, provide training, ensure proper shift scheduling and resource allocation to meet business needs.
Technical Support :
- Provide hands-on assistance in resolving complex technical issues across hardware, software, and network environments.
- Manage IT assets, including procurement, maintenance, and inventory tracking.
- Ensure efficient handling of incidents, requests, and change management through ticketing systems.
Infrastructure and System Management :
- Collaborate with the IT team on projects, including system upgrades, migrations, and deployments.
- Ensure the effective functioning of Active Directory, Office 365, VPNs, and other enterprise systems.
IT Security and Compliance :
- Enforce cybersecurity best practices and ensure adherence to compliance standards (e. ISO 27001, GDPR).
- Monitor and manage endpoint security solutions, firewalls, and access controls.
Required Skills and Qualifications :
- Minimum 7 years of experience in IT support with minimum 2 years in a managerial/lead role, proficiency in helpdesk management tools (e., ServiceNow, Freshdesk, JIRA).
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with Active Directory, Office 365 administration, and networking fundamentals (TCP/IP, DNS, VPN).
- Hands-on experience with IT asset management and ticketing systems.
- Understanding of ITIL frameworks and best practices.
- Proven experience managing and mentoring IT support teams.
- Relevant certifications like ITIL or equivalent is preferred.
What we offer :
- A unique opportunity to join collaborative work environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- Medical Insurance by the company
- An employee-friendly compensation structure
-
Helpdesk Associate
1 week ago
Noida, India NTT DATA Full timeNTT DATA Services currently seeks a "HelpDesk Associate" to join our team in "Bangalore". Requirements : - 6 Months of experience. - Good Communication Skills. - rotational shift. - Basic Technical TS skills." **Job Segment**: Help Desk, Information Technology, CSR, ERP, SAP, Technology, Management
-
Trainee - Helpdesk
1 week ago
Noida, India invenioLSI Full time**Description**: **InvenioLSI is hiring!** **Excellent opportunity for a Customer facing and Data reporting role for freshers** **Role: Trainee - Helpdesk** **Years of experience**:0 to 1 Year **Location**:India(Noida) **Joining Availability**:Immediate or less than a week **Job Exposure and Skills Required**: - Excel reporting, preparation of excel...
-
System Admin
7 months ago
Noida, India Noventiq Full time**Noventiq is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses, connecting 75,000+...
-
L1 Helpdesk Support
7 months ago
Noida, India WePlus Consultancy Pvt. Ltd. Full timeL1 Helpdesk Support Specialist (Japanese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Japanese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional...
-
Helpdesk Associate
7 months ago
Noida, India Hashmap Full time**Req ID**:272360 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles...
-
Helpdesk Associate
7 months ago
Noida, India NTT DATA Full time**Req ID**: 272360 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...
-
L1 Helpdesk Support
7 months ago
Noida, India WePlus Consultancy Pvt. Ltd. Full timeL1 Helpdesk Support (Chinese) Location: Noida As an L1 Helpdesk Support Specialist fluent in Chinese, you will play a vital role in providing exceptional technical assistance to end-users. Your dedication to prompt issue resolution and effective communication will ensure high customer satisfaction. You will collaborate with cross-functional teams and...
-
Helpdesk Associate
7 months ago
Noida, Uttar Pradesh, India NTT DATA Full timeHelpdesk Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions Service Desk. Incidents that are not resolved at the Desk will be routed to the RRT support team for resolution or as per the KBA defined (for outside the scope of Deskside) - Resolve Incidents and Problems associated with End User Devices and End...
-
Helpdesk Support Executive
6 days ago
Greater Noida, India SNVA Ventures Pvt Ltd Full timeGreetings for the day Job Role - Hiring for Wipro BPO Process Helpdesk Support Executive Minimum Requiremnts - 1. Graduation in any discipline. 2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi. 3. Should be able to communicate confidently and politely with users. 4. Experience of at least one year...
-
Helpdesk Associate
7 months ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 281112 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements - Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...
-
Helpdesk Associate
4 months ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 282318 We are currently seeking a Helpdesk Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Requirements -- Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for...
-
Helpdesk Associate
2 months ago
Noida, Uttar Pradesh, India NTT DATA Full time**Req ID**: 299259 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Live dashboard monitoring, reporting & workflow allocation Quality analysis on agreed aspects Trending and in-depth anlysis on service delivery components Management Information Presentations Acts as coach & an escalation...
-
It-helpdesk Support
7 months ago
Noida, India Brandmuscle Full time**Position: IT Helpdesk Engineer.** The Help Desk Specialist is an integral part of the IT Help Desk team, which is responsible for the management, maintenance, and repair of all employee technology assets, including PC’s, software, peripherals, and other technology related systems to ensure a best-in-class experience. Help Desk Specialist supports a...
-
International Voice Support
7 months ago
Noida, India IT BY DESIGN -ITBD Full time_**Must HAVE (INTERNATIONAL Voice Support) - DESKTOP, AD, Windows Server, O365**_ **Responsibilities** - Technical Support/Service helpdesk/IT Helpdesk experience with the **US, EMEA, and Australia clients/Customers** **- Expertise on Active Directory** - **Microsoft 365 Apps Installation, Configuration and Troubleshooting** - **Desktop connectivity...
-
Merchant Helpdesk- Am/dm
1 week ago
Noida, India Paytm Full time**About Us** Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like...
-
Helpdesk Associate
7 months ago
Noida, India Hashmap Full timeRequirements - Min 1 year of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Teams - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
-
Helpdesk Associate
1 week ago
Noida, India NTT DATA Full timeRequirements - Min 1 year of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
-
Helpdesk Associate
23 hours ago
Noida, India NTT DATA Full timeRequirements - Min 1-2 years of relevant experience in a technical support role - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: Service Desk...
-
Helpdesk Associate
23 hours ago
Noida, India Hashmap Full timeRequirements - Min 1-2 years of relevant experience in a technical support role - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and responsibilities: - Service...
-
Helpdesk Associate
6 days ago
Noida, India NTT Data Services Full timeRequirements - Min 1-3 years of relevant experience in a technical support role & 12 months on the current grade - Working Knowledge of Operating Systems such as Windows 7 & 10 - Working knowledge of MS Office suite & Skype for business - Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management. Detailed roles and...