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Business Head

3 months ago

Bengaluru, India Taglynk Full time

The Business Head - Retail is responsible for overseeing all retail operations and ensuring the business meets its strategic and financial objectives. This role demands a deep understanding of retail management, financial acumen, and the ability to drive growth in a competitive market. The Business Head will own the P&L for the retail division, ensuring profitability, cost efficiency, and overall financial health.


Key Responsibilities:

1. Strategic Leadership:

  • Develop and implement the retail strategy in line with the company’s overall business objectives.
  • Identify and evaluate new market opportunities, including expansion into new regions or channels.
  • Align retail initiatives with broader organizational goals and ensure consistent brand messaging across all retail platforms.

2. Financial Management (P&L):

  • Own and manage the P&L for the retail division, ensuring revenue targets, gross margins, and profitability are achieved.
  • Develop and monitor budgets, forecasts, and financial plans for the retail operations.
  • Implement cost control measures and identify opportunities for increasing operational efficiency.
  • Analyze financial performance, market trends, and customer data to make informed business decisions.

3. Operational Excellence:

  • Oversee daily retail operations, including store management, inventory control, and supply chain logistics.
  • Ensure that all stores maintain high standards of customer service, product quality, and store presentation.
  • Implement best practices in retail operations to enhance productivity and reduce costs.
  • Manage relationships with suppliers, vendors, and other key stakeholders to ensure seamless operations.

4. Team Leadership:

  • Lead, mentor, and develop a high-performing retail team, including store managers and regional leaders.
  • Foster a culture of accountability, continuous improvement, and innovation within the retail team.
  • Set performance targets, conduct regular performance reviews, and implement training programs to enhance team capabilities.

5. Customer Experience:

  • Champion customer-centric initiatives to ensure a superior shopping experience across all retail touchpoints.
  • Analyze customer feedback and market trends to continually refine the retail offering.
  • Develop loyalty programs, promotions, and marketing campaigns that drive customer engagement and retention.

6. Marketing and Brand Management:

  • Collaborate with the marketing team to develop and execute marketing strategies that drive footfall and sales.
  • Ensure brand consistency across all retail outlets and marketing materials.
  • Identify and capitalize on trends to position the brand effectively in the market.

7. Compliance and Risk Management:

  • Ensure all retail operations comply with legal, regulatory, and company standards.
  • Develop and enforce policies and procedures that minimize operational risks.
  • Conduct regular audits and implement corrective actions as necessary.

Qualifications:

  • Bachelor’s degree in Business, Retail Management, or a related field. An MBA or equivalent is preferred.
  • 10+ years of experience in retail management, with at least 5 years in a senior leadership role with P&L responsibility.
  • Proven track record of driving sales growth and profitability in a retail environment.
  • Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
  • Excellent leadership and team management skills.
  • Strong understanding of retail operations, customer behavior, and market trends.
  • Excellent communication and interpersonal skills.