Customer service for International BPO

2 weeks ago

Mumbai, India Wings Global Services Full time

Company Overview

Wings Global Services, based in Mumbai, is at the forefront of delivering innovative engineering solutions. We integrate automation and cross-sectoral expertise to redefine operational excellence across diverse industries, including oil & gas, manufacturing, and IT. We focus on nurturing industry-ready talent equipped with adaptive problem-solving capabilities, aligning with modern industry demands. Our services span from conceptual ideation to sustainable competitive advantage through efficient resource optimization.


Job Overview

Join our team as a Junior Customer Service Representative for our International BPO operations in Mumbai, Thane, or Pune. This is a full-time position requiring 1 to 3 years of experience. The role demands exemplary communication and problem-solving skills to enhance customer satisfaction. As part of a dynamic team, you will contribute to our commitment to customer excellence and operational efficiency.


Qualifications and Skills

  • Fluent English communication to effectively manage customer interactions and ensure clarity. (Mandatory skill)
  • Proven experience with call center software to handle inbound and outbound customer calls efficiently. (Mandatory skill)
  • Strong customer service skills tailored to meet international client needs and expectations. (Mandatory skill)
  • Ability to actively listen to customers, ensuring their issues are accurately understood and addressed effectively.
  • Empathy skills to connect with customers, showing understanding and concern for their situations and problems.
  • Persuasive speaking skills to influence customer decisions and enhance service delivery and satisfaction.
  • Proficiency with CRM software for managing and documenting customer interactions systematically and effectively.
  • Effective time management to handle multiple customer interactions and complete tasks within set timelines.


Roles and Responsibilities

  • Manage inbound and outbound calls in a professional and timely manner, ensuring high-quality customer service.
  • Resolve customer inquiries and issues by providing accurate information and appropriate solutions promptly.
  • Document all customer interactions, feedback, and issues in the CRM system to maintain service records.
  • Collaborate with team members and other departments to enhance customer service solutions and strategies.
  • Regularly update customers about new services and changes, ensuring they have access to the latest information.
  • Encourage customer feedback and escalate any unresolved issues to higher authorities as required.
  • Participate in training sessions to update knowledge on product offerings and service procedures.
  • Continuously strive to improve customer service methods and contribute to the company's overall success.

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