Senior Salesforce Administrator

2 weeks ago


Kozhikode, India TLC DigiTech Pvt. Ltd. Full time

Company Profile


TLC Relationship Management (P) Ltd (TLC) is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention and loyalty. We have domain expertise in the traveland hospitality space.

Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With ourcorporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centre’s provide a unique single window solutionto our customers.

Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform. Our Contact Centre’s are integrated with voice, chat, WhatsApp, FB Messenger, Email,Social, Web and SMS.

TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc.

Details on the company are available on www.tlcgroup.com. Our Membership detailsare available on www.hotelmemberships.com.TLC managed websites include www.clubmarriott.in,www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store orthe Google Play Store.



Designation : Senior Salesforce Administrator


Key Responsibilities:


Design, setup and maintain Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profilesand workflow rules.

Mobilize business change by leveraging Salesforce to enable fit-for-purpose scalable business solutions to meet the company’sneeds.

Develop Salesforce platforms to meet ever-changing needs.

Configured page layouts, workflows, document templates, record types, & data fields.

Create and update users,reports and dashboards to track pipeline/stages for management visibility.

Create validation rules, approval process, workflows, process builder knowledge in generating reports anddashboards using tools like Apex Data Loader,Import Wizard etc.

Data Loading using SFDC Data Loader& experience on CRM applications like Data Exports& Imports.

Create Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.




Desired Profile:


1. 5years+ of experience as a Salesforce.com administrator.

. 2 . Salesforce.com Admin (ADM201 and ADM211) certified.

Sales Cloud, Service Cloud and Developer certifications preferred



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