Manager - MNC

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Job Title: MNC ISPL Manager

Business Line / Function: Corporate Coverage APAC

Grade: Manager - AVP (depending on candidate's experience)

Number of Direct Reports: 4 to 5

Position Purpose

An experienced manager to oversee a team of Relationship Officers in supporting a diverse portfolio of MNC clients across the APAC region

Note: This role excludes any commercial & marketing activities (e.g. product sales & solicitation)

Responsibilities

• Ensure we provide high-quality and professional services to clients while adhering to internal and external guidelines and regulations (Know-Your-Customer, Anti-Money Laundering, Sanctions, Compliance requirements etc.)
• Manage complex client requests with professionalism and agility to ensure client satisfaction and adherence to internal and external policies
• Support Head of MNC ISPL in the daily management of the team
• Proactively provide mentorship, training, and guidance to team members in order to nurture and support their growth
• Provide guidance and training to team members on complex client interactions, service excellence, and relationship development
• Actively manage team engagement to maintain stability and minimize turnover
• Manage recruiting and turnovers in partnership with HR function
• Develop and present Management Reporting on a regular basis to both ISPL and onshore Governance committees, highlighting team performance, risks and issues, and client satisfaction
• Design, promote, and implement innovation and enhancement initiatives to improve efficiency and quality
• Proactively monitor regulatory changes in partnership with Compliance and Conduct teams and update internal processes and procedures, including team training, to ensure regulatory adherence
• Ensure clients' requirements/needs are managed professionally and efficiently, and within Service Level Agreement
• Ensure credit and risk management relating to credit requirements of clients are handled per the bank's requirements
• Ensure close coordination and collaboration with relevant internal and external stakeholders, and maintain positive relationships with clients

Skills and Experience

Must Have:

• Minimum bachelor's degree in a related field (e.g. Business, Economics, Finance and Accounting)
• Minimum 7 years of Financial Services experience in a Client Facing / Client Servicing role
• Minimum 3 years of team leadership and management experience
• Client-focused mindset
• Constructive and supportive leadership
• Ability to collaborate across functions and regions (e.g. Onshore RMs, Due Diligence, Product Owners)
• Excellent communicator and able to build and maintain good interpersonal relationships
• Fluency in English is a must (oral and written)

Nice to Have:

• Knowledge and familiarity with Corporate Banking, Commercial banking and Credit products and services an advantage
• Risk Management including knowledge and familiarity with APAC banking regulatory environment
• Business awareness and market knowledge of the broader APAC region