Process Associate

6 hours ago

Vadodara, India MSBC Group Full time

Process Associate – Back Office ProjectWe are looking for a meticulous and detail-oriented Process Associate to join our team for a prestigious UK client project. This role is critical in ensuring seamless order processing, accurate quotations, and maintaining high standards of client satisfaction.Key Responsibilities:- Process orders and quotations received via email with accuracy, ensuring timely completion and compliance with client requirements. - Enter order and quotation details into designated software systems, maintaining error-free documentation. - Ensure all processed orders meet the quality benchmarks established by the client and the company. - Act as the primary point of contact for key accounts, understanding their requirements and delivering customized, efficient solutions. - Respond promptly and professionally to client inquiries, providing updates and addressing concerns related to orders and quotations. - Identify opportunities for process improvement and collaborate with the team to implement efficiency-enhancing strategies. - Maintain accurate records of processed orders and quotations, and prepare periodic reports for management review.Skills & Qualifications:- 1–3 years of experience in order processing, client coordination, or a similar role (experience in the fenestration industry is a plus). - Strong proficiency in data entry with exceptional attention to detail and accuracy. - Excellent English communication skills, both verbal and written, to manage client interactions effectively. - Good command over MS Office Suite (Word, Excel, Power Points, etc.) - A proactive approach to problem-solving with the ability to work independently and collaboratively in a team environment. - Flexibility to work UK business hours.About MSBC GroupMSBC Group has been a trusted technology partner for over 20 years, delivering AI-powered software solutions across industries such as financial services, logistics, construction, and startups. Our work spans Custom Software Development, AI & Automation, Staff Augmentation, Managed Services, and BPO. With a strong global presence, we are committed to innovation, career growth, and a vibrant workplace culture.

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