Specialist, Servicing Transaction Mgmt

2 weeks ago

Mumbai, India PHH Mortgage Full time

POSITION SUMMARY:

This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans. 

Prerequisite

Advance Excel – Vlookup, Pivots, Data consolidation, concatenate, conditional formatting etc. Excellent verbal and written communication Well versed with Outlook

JOB FUNCTION AND RESPONSIBILITIES:

• Produce and review required control reporting
• Follow all established procedures regarding STM Letters 
• Ensure all quality steps are completed and documented
• Escalate any possible deadline misses
• Self-driven, should be able to handle high pressure
• Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements

Ensure compliance with all regulatory requirements ( RESPA, USAP, Sarbox, etc.)

QUALIFICATION:

Minimum qualification of a Bachelor’s degree Reduce number of Servicing Transaction Management related customer complaints by a designated management percentage year over year
Maintain quality at %
Meet all milestones related to the STM Letter process Ability to work independently, meet established deadlines, and be very detail-oriented. Aggressive follow-up skills and superior organizational skills Effective time management to balance day-to-day tasks against short and long-term project deliverables. Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations.  Ability to easily adapt to changes in processes, procedures, and priorities.  Proven strength in interpreting business requirements and implementing them in application or operational tools.  Ability to communicate effectively with both internal and external clients to determine requirements  Strong analytical and problem-solving skills and attention to detail and accuracy.  Prior knowledge of residential mortgage servicing and/or related loan documents.

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Night Shift

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