Technical Support Specialist

Job Title:Technical Support – Microsoft Cloud Solution ProviderCompany Description:Auscomp Computers Pty Ltd , established in 2000, is a proudly Australian-owned and operateddistributor and technology integrator , with an offshore office located inBangalore, India . Servicing over5,000 resellersacross Australia, we operate from warehouses inBrisbane and Sydney , providing tailored account management and a flexible, partner-first approach to doing business. Specializing incomponents, computer systems, notebooks, networking, servers, and security , Auscomp offers access to all major brands at competitive pricing, making us a trusted one-stop shop for IT purchasing needs. As aMicrosoft Cloud Solution Provider (CSP) , Auscomp supports thousands of tenants in Australia through our custom-built applications and managed cloud services. We also market a wide range ofSaaS productscoveringsecurity, backup, migration , andcollaboration tools .Role Description:This is afull-time, on-site position based in Bangalore , for aTechnical Support Specialist – Microsoft Cloud Solution Provider . The role requires an experienced support professional with strong technical skills inMicrosoft Cloud technologiesand licensing. You will be responsible for addressing customer queries, troubleshooting technical issues, managing licensing, and supporting cloud infrastructure and productivity services. This role involves working closely with Australian clients, internal support teams, and vendor platforms to ensure high-quality customer service and solution delivery.Key Responsibilities:Provide Tier 1 & Tier 2technical supportfor Microsoft Cloud services (Microsoft 365, Azure, Exchange Online, Intune, etc.). Assist withM365 tenancy administration , user provisioning, licensing assignments, and troubleshooting. ManageMicrosoft licensingacross cloud subscriptions, including activation, renewals, and updates via Microsoft Partner Center. TroubleshootEntra ID (AAD)issues, including user/group policies and authentication challenges. Configure and supportTeams (including Calling), SharePoint, and Defender for Endpoint . Respond to queries related tocompliance solutionslikeAIP ,DLP , and Microsoft Purview. Assist inon-prem to cloud migrationsupport, including mailbox migration and hybrid configurations. Provide operational support forAzure services , including Networking and Virtual Machines. Engage in multi-platform support includingGoogle Workspace (G-Suite) ,AWS , andGCPif required. Support network-related issues involving Cisco, Aruba, Ubiquiti, and Fortinet devices. Coordinate with product vendors for issue escalation and resolution when required. Maintain documentation and case logs and follow SLAs for resolution timelines. Educate users on new features, best practices, and policy compliance where needed.Required Skills & Qualifications:Experience intechnical support roleshandling Microsoft 365 and Azure-related queries. Hands-on knowledge of: Windows & Apple Desktop Support Microsoft Entra ID (AAD), Intune/Endpoint Manager Microsoft Teams, SharePoint, Exchange Online, Defender for Endpoint Compliance: AIP, DLP, Data Protection Policies PowerApps, Power BI (basic troubleshooting and user support) Experience with Microsoft licensing and theMicrosoft Partner Centerportal. Familiarity withautomation ,copilot , orAI (LLM/ML)tools is a plus. Working knowledge ofnetworking technologiesand cloud infrastructure (Azure/AWS/GCP). Strong communication and interpersonal skills to handle client interactions professionally. Willingness to work in acustomer-facing support capacityacross different time zones.Preferred Certifications:Microsoft 365 Certified: Fundamentals / Administrator / Security Microsoft Azure Fundamentals / Associate Microsoft Certified: Power Platform Fundamentals Certifications in cloud platforms (AWS, GCP) or networking (Cisco, Fortinet) are a bonusLocation:On-site –Bangalore, India