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Vsquare Systems

3 months ago

Pune, India Vsquare Systems Pvt. Ltd. Full time

About the job :

Job Title : Level 1 Azure Support Engineer

Location : Pune / Remote

Job Type : Full-time

Experience- : 1 - 2 years

Positions : 2

Joining: Immediate - 2 Weeks

Job Summary :

- As a Level 1 Azure Support Engineer, you will be responsible for providing technical support to Azure (Microsoft's cloud platform) customers, focusing on Azure services and infrastructure.

- This role requires a strong understanding of Azure, Linux, OS patching, and previous experience in enterprise support.

- You will also need to work in rotational shifts, including night shifts from 6:30 PM to 6:30 AM, and be open to onsite travel to Singapore when required.

- Additionally, you will play a crucial role in system monitoring to ensure the availability and performance of Azure resources.

Key Responsibilities :

Customer Support :

- Assist customers in diagnosing and resolving issues related to Azure services, configurations, and resources.

Issue Resolution :

- Independently diagnose and resolve Level 1 support issues, adhering to service level agreements (SLAs).

- Escalate complex or critical problems to Level 2 or Level 3 support teams when necessary.

- Ensure thorough follow-up with customers to guarantee issue resolution and customer satisfaction.

Documentation :

- Maintain comprehensive records of customer interactions, including detailed descriptions of issues, actions taken, and solutions provided.

- Contribute to the development and enhancement of knowledge base articles and documentation to improve customer self-service options.

Azure and Linux Expertise :

- Demonstrate in-depth knowledge of the Azure platform and its services.

- Utilize Linux proficiency for Azure-related tasks, including OS patching and system administration.

System Monitoring :

- Implement and maintain system monitoring tools to track the health and performance of Azure resources and services.

- Respond to monitoring alerts and take appropriate actions to address potential issues proactively.

- Enterprise Support Experience :

- Leverage previous 2-3 years of experience in enterprise support to efficiently address complex customer needs and requirements.

Technical Collaboration :

- Collaborate closely with cross-functional teams, including Azure development and engineering teams, to resolve intricate issues and ensure timely solutions.

User Training and Guidance :

- Provide guidance and instructions to customers on best practices for using Azure services effectively.

- Offer recommendations for optimizing Azure resources and configurations.

Onsite Travel :

- Be prepared for occasional onsite travel to Singapore to address specific customer needs or project requirements.

Qualifications :

- Strong expertise in Azure cloud services and products.

- Proficiency in Linux operating systems, including OS patching and system administration.

- Experience with system monitoring tools and practices.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

Working Conditions :

- Be prepared for occasional off-hours and weekend work to meet customer needs or address critical issues.

- Occasional onsite travel to Singapore may be required based on specific business needs

(ref:hirist.tech)