Assistant Manager

Were looking for a skilled Assistant Manager Network Operations based out of Chennai, for a global computer and network security company.

Lead network operations and support cybersecurity and healthcare IT infrastructure across multiple locations. Experience in handling IT infra operations related to RCM/Healthcare/ BPO industry.

Required Skills/Technologies/Tools :

- Firewall and Switches Technologies : Expertise in Fortinet firewalls (FG200F), Sophos, and D-Link switches/APs for configuration and management.

- VPN & Remote Access : Proficiency in IPsec VPN, SSL VPN, SD-WAN, BGP, MPLS, and Zero Trust Network Access (ZTNA).

- Authentication & Access Control : Experience with LDAP, RADIUS, SAML, Azure MFA, DUO, Okta, Single Sign-On (SSO), and Active Directory/Azure Entra ID.

- Routing & Protocols : Advanced knowledge of TCP/IP, DNS, DHCP, HTTP/HTTPS, SSH, SSL/TLS, BGP, OSPF, SNMP, ARP, ICMP, and NAT.

- Network Monitoring & Troubleshooting : Skilled in Wireshark, TCP Dump, Traceroute, nslookup, Curl, PRTG Network Monitor, Prometheus, and Grafana for performance analysis.

- Virtualization : Experience with VMware vSphere, Hyper-V, and VirtualBox for virtualized environments.

- Cloud Technologies : Proficiency in AWS (EC2, VPC, IAM, S3, Cloud NGFW, Load Balancers, Direct Connect) and Azure (Virtual Machines, Azure AD, VNet, WebApp, Application Gateway).

- Operating Systems : Advanced administration of Windows Server (2019/2022), Linux, and macOS.

- Tools & Platforms : Expertise in Freshservice, ManageEngine, Jenkins (CI/CD), Ansible, Panorama (centralized firewall management), Zscaler (cloud security), and Miradore (MDM).

- Scripting for Automation : Proficiency in Python, PowerShell, or Bash for automating network tasks.

- Documentation and Training Delivery : Ability to create network diagrams, SOPs, user manuals, and deliver training to teams.

- ITSM Tools and SLA Management : Skilled in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms.

Key Responsibilities :

- Team Leadership & Growth : Guide and inspire a team of 10+ networking professionals, overseeing shift schedules, conducting performance evaluations, and building a collaborative, results-driven culture.

- Network Management : Supervise daily network operations to ensure optimal availability, performance, and security of IT infrastructure across all branches.

- Process Optimization : Develop and implement network-focused IT processes to enhance performance, strengthen security, and enable scalable operations.

- Cross-Location Coordination : Maintain consistent network service delivery and clear communication across Chennai and other branch locations.

- Client Alignment : Partner with cybersecurity and healthcare teams to ensure network services meet business goals and comply with industry standards.

- Performance Analysis : Monitor SLAs, conduct ticket audits, and use network performance metrics and root cause analysis to drive ongoing improvements.

Good to have Technologies/Tools

- Network Performance Monitoring : Experience with NetFlow, SolarWinds, or Cisco Thousand Eyes for advanced traffic analysis.

- DevOps Integration : Familiarity with network automation tools like Cisco DNA Center or Ansible Tower.

- IoT Network Management : Knowledge of managing IoT devices and networks, especially in healthcare environments.

- Compliance Frameworks : Understanding of GDPR, HIPAA, or ISO 27001 for network security compliance.

- Load Balancing : Experience with F5 BIG-IP, Citrix ADC, or AWS Elastic Load Balancer.

- Network Virtualisation : Familiarity with VMware NSX or Cisco ACI for virtualized network environments.

- AI-Driven Networking : Exposure to AI-based network analytics tools (e.g., Juniper Mist AI, Arista Cloud Vision).

Certifications : Certifications (e.g., FortiGate NSE 1 & 2, CCNP, CCNA, ITIL v4, CompTIA Network+, CISSP) are a plus.