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Business Excellence Manager

2 months ago

Gurugram, India Hindware Limited Full time

JOB TITLE: Business Excellence manager JOB TYPE: Permanent


DEPARTMENT: Service GRADE: M2/ M3 & SM1


REPORTS TO: Capability development & sales academy head LOCATION: Head office


EXPERIENCE: 8 to 15 year COMPANY: Hindware ltd

Objective:-


Responsible to contribute to the achievement of sales targets by supporting Head of sales and sales representatives, coordinating sales activities. The sales Operations Lead responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.

Roll required to be centrally based at head office.


Co-create and be an implementation partner in design of all modules/playbooks

  1. Lead micro market mapping exercise for the region
  2. Develop the plan for retailer and distributor expansion and extraction drive
  3. Develop and execute the plumber module in the region
  4. Design, in collaboration with SH/CH, the journey cycle plan for all TM/RSO


Rapid Prototyping of all digital and analytic tools

  1. Train and test usage of key digital tools like SFA App, DMS, Plumber App, Dealer App
  2. Drive adoption and usage of Power BI dashboards tracking project KPIs
  3. Create, if required, and publish relevant dashboards for the region in collaboration with SH/CH
  4. Be the Analytic brain for the region – be the custodian of data backed and impact driven analysis


Set up cascaded governance structure for the region

  1. Build cadence and agenda for reviews across sales hierarchy in the region
  2. Create and update action log for each review and ensure adherence to action items in the log


On ground coaching and capability building

  1. Co-create with SH/CH the resource planning for the region for the year
  2. Frontline incentive management - training, dashboard and debottleneck issues
  3. Field and forum workshops with frontline team to train all modules and ensure execution excellence
  4. Drive adoption and usage of all digital tools - SFA App, Plumber App, Dealer App etc.
  5. Issue resolution - lead debottlenecking any hurdles faced during effective execution of modules
  6. Performance monitoring of KPIs for all projects as per the established cadence
  7. Be the source of market intelligence to review and revise the playbooks/modules and/or create new modules/playbooks
  8. Ensure adherence to conduct of project wise war rooms, huddle calls for respective regions
  9. Ensure execution excellence in all modules