Atlassian Product Consultant

4 weeks ago

Bengaluru, India CRG Solutions Pvt. Ltd. Full time

EXPERIENCE :

  • 3-5 years of experience in handling Jira, Confluence Administration role for both SME and Enterprise user community. This is a client interfacing role.
  • Should have extensive knowledge in implementing complex solutions using Atlassian toolset (Jira, Jira Service Management, Confluence and Bitbucket) right from in Installation, Customization, Scaling-Performance Tuning and scheduling back-ups. Maintain project EOLs effectively.
  • Should have experience in designing POC's, Optimize Tool Governance, maintenance activities for Atlassian Toolset.
  • Experience in planning and executing upgrades and migrations.
MUST TO HAVE SKILLS :
  • 3+ years of proven experience for Atlassian Jira Software, Jira Service Management, Confluence, and Bitbucket with a bachelor's degree in Computer Science, Information Systems, or other related discipline
  • Strong hands on-experience working as Administrator for Atlassian Data center or Cloud versions of Jira, JSM and Confluence.
  • Extensive hands-on experience in setting up complex JIRA projects, issue types, custom fields, screens, permissions schemes, setting up complex workflows with advanced workflow functions.
  • Configuration of Customer Portal, Customer Permissions, Request Types and Queues, automations for JIRA Service Management.
  • Creation of filters, notifications, dashboards. Customization of Agile boards as per Business Requirements.
  • Knowledge or working experience with Apache, Tomcat, NGINX and any other Java application servers
  • Working knowledge and working experience of RedHat / CentOS
  • Integrating Jira, Confluence and Bitbucket with user management tool (Microsoft Active Directory / LDAP)
  • Should have hands-on with plug-in analysis, identifying gaps between On-Prem and Cloud plug-ins, and suggesting potential solutions for the problems/gaps identified.
  • Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
  • Knowledge on configuring mail servers, mail flow concepts using protocols SMTP/ POP3/ IMAP and native incoming email handlers within
  • JIRA.
  • Working knowledge of configuring, troubleshooting incoming mail handlers using Email this issue addon.
  • Experience in configuring Test management solution alongside JIRA by utilizing capabilities using following Marketplace addons: Zephyr for Test Management, X-Ray Enterprise Test Management
  • Worked on Advance scripting (Groovy) to extend Jira capabilities for custom fields, workflow post functions, setting inter-field dependency, behaviors as per requirements.
  • Experience with APIs and REST calls.
  • Effectively collaborate with other team members in analyzing log files, identify root cause and troubleshoot existing issues.
  • Excellent communication skills and client exposure are a must.
RESPONSIBILITIES :
  • Manage and administrating Atlassian tools (Jira, JSM, Confluence and Bitbucket).
  • New Project creation will include Working with clients to define requirements and feasibility of design
  • Creating and maintaining new projects, custom workflows, fields, automation, filters, screens, permission schemes, notifications, dashboards, filter subscriptions.
  • Evaluate, Install, upgrade, validate & patch Atlassian toolset.
  • Evaluate, install, and maintain plugins
  • Generate Investigation reports prior to migration by conducting thorough analysis of both application and system level impacts, database statistics, integration impacts.
  • Migrate existing On-prem JIRA and Confluence server instances to Atlassian Cloud or On-prem/Public cloud Datacenters.
  • Work as Subject Management Expert (SME) to provide recommendations, troubleshoot issues, and maintain system security updates.
  • Participating in user acceptance testing and facilitate project cleanup and Go Live cutover.
  • Providing training to end users.
  • Creating, understanding, and validating WBS and estimated effort for a given module/task, and being able to justify it.
  • Coming up with solutions to any issue that is raised during requirement/design review and being able to justify the decision taken
  • Carrying out POCs to make sure that suggested designs/technologies meet the requirements.
  • Take ownership of projects from start to finish including planning, designing, testing, deploying and documenting.

(ref:hirist.tech)

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