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Lead Business Analyst
2 months ago
Job description :
- Work on ServiceNow CSM module for user migration and assist business users on the migration planning.
- Design, configure, and customize ServiceNow applications, modules, and workflows to meet business process requirements.
- Conduct thorough testing and validation of ServiceNow configurations to ensure quality and adherence to requirements.
- Assist in the creation of training materials and conduct training sessions for end-users to ensure successful adoption of ServiceNow solutions.
- Participate in ServiceNow-related and other projects, providing expertise and guidance on process improvements and implementation strategies.
- Proven experience as a Business Analyst with a focus on ServiceNow implementation and configuration.
- In-depth knowledge of ServiceNow platform capabilities, including CSM, IT Service Management, IT Operations Management, and IT Business Management.
- Collaborate with teams to troubleshoot and resolve issues, identifying opportunities for improvement.
- Hands-on experience with ServiceNow workflows, forms, business rules, UI policies, and other configuration elements.
- Familiarity with ITIL framework and IT service management best practices.
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams and stakeholders.
- A proactive and adaptable attitude, able to handle multiple priorities and meet deadlines in a fast-paced environment.
- ServiceNow certifications are a plus.
- Core Certification along with CSA
- Routinely demonstrate solution details during development & ensure rollout to production with business usage.
- Demonstrate an ability to present ideas to multiple stakeholders and gain consensus for these ideas.
- Ability to build relationships and work across geographies, cultures, and functions.
- People management experience is preferrable.
- Working experience in Safe, Scrum and Jira processes/methods.
- Telecom domain knowledge preferred.
- A certification in Business Analysis and Scrum will be a definite advantage
- Follow agile methodologies to ensure quicker delivery (early realization of business benefits).
- Support regression and integration testing.
- Mentor and coach junior team members on technical and business knowledge of application(s).
- Create and execute business scenarios (verification) for the solution developed
- Produce key deliverables throughout the lifecycle of the project, for IT use as well as for business owners, such as solution proposals, user acceptance test plans, dependency matrices
- Works with the project manager/Scrum master/ project coordinator to define and clarify the requirements for the software to deliver against business objectives.
- Provide technical support during UAT and go live.
- Use defect tracking system and follow resolution of defects
- Level 3 support to production issues for assigned appications within defined SLA
