Senior System Administrator
2 weeks ago
The Senior System Administrator serves as a skilled technician who acts as the first point of contact for end-users to resolve or escalate issues related to desktop hardware, software, network, and others upon request through phone calls, chats, or other communication channels.
This role requires effective communication and customer service skills to troubleshoot end-user support issues promptly, ensuring high customer satisfaction and quick resolution of helpdesk tickets.
As an intermediary between the organization and its clients, the Senior System Administrator takes ownership of problems and ensures they are appropriately reordered, prioritized, and resolved within defined service-level agreements (SLAs).
Key Qualifications
- Bachelor's degree with at least 2 years of experience.
- At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support.
- Experience working with teams in English-speaking countries.
- Excellent customer service skills.
- Active Directory user management and troubleshooting.
- Maintenance, troubleshooting, and diagnosis of desktop operating systems.
- Troubleshooting desktop connectivity.
- Installation and support for applications.
- Installation and support for printers.
- Installation and support for Client VPNs.
- Support for Microsoft Office Suite.
- Administration and resolution of desktop antimalware.
- Active Directory user management and troubleshooting.
- O365 administration.
- MCSA, AZ-900, or Network+ certifications; ITIL foundation certification.
- Longevity and commitment in previous work.
- Team player.
- Ability to meet targets under pressure and time-bound deadlines.
- Dynamic and pleasing attitude and personality.
You will work in an environment that promotes collaboration and engagement, working closely with a passionate leadership team invested in your success. We strive for excellence while having fun and dreaming big. Our employees find a sense of home where their passion and career goals intersect, allowing them to live a life of purpose.
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